Truss Manager
Listed on 2026-02-18
-
Management
Operations Manager, General Management, Business Management, Program / Project Manager
Position
Purpose:
The Truss Manager oversees a core service function within the department. They are responsible for managing a team of associates whose function is to resolve customer issues, which are typically complex in scope. This individual is accountable for driving team productivity while providing pro‑active customer service and dispute resolution. Holds key responsibility for driving continuous improvement of processes and results. Partners with team leaders to identify and resolve business issues that create barriers to sales.
Key Responsibilities:- 100% Manages core function by working with team to drive resolution of customer service opportunities.
- Drives continuous improvement of processes and productivity.
- Establishes measurement systems and accountability of team members.
- Coaches and develops associates.
- Ensures that staff receives the necessary resources and training to deliver effective services.
- Selects, develops, and motivates assigned staff.
- Considers new approaches within general policies and short‑term goals when solving problems.
- Expected to provide infrequent status reports to management only as appropriate.
- Position reports to Sr. Manager
- Number of direct reports - 8
- Typically requires overnight travel less than 10% of the time.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Bachelor's Degree preferred
- Store manager or assistant store manager experience.
- Requires highly developed interpersonal skills for dealing with sensitive or controversial situations.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- No additional education
Work Experience:
- 5
Work Experience:
- No additional years of experience
Experience:
- None
Experience:
- None
- None
- Leadership skills including the ability to motivate, train, and develop associates.
- Develop and act upon strategy.
- Understanding of process improvement, root cause, key performance indicators.
- Strong listening and communication skills.
- Positive attitude.
- Professional attitude and appearance regardless of circumstance.
- Analytical, strategic, and constructively critical; proven ability to develop comprehensive solutions to complex problems.
- PC Software skills including Excel, Word.
- Ability to effectively interact with employees at all levels of the organization.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Apply End Date: 05/04/2026
- $78,000.00 - $
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