Home Repair Programs Manager

The Home Repair Programs Manager oversees all aspects of South Puget Sound Habitat for Humanity’s home repair program and works onsite in a limited construction capacity when program demands are high. The program currently includes critical home repairs, energy efficiency upgrades (such as heat pump installations), and aging in place upgrades. The home repair programs manager is responsible for setting and attaining the program’s annual goals, supervising home repair staff and contractors, and managing relationships with homeowners, community partners, and grantors.

The manager is also responsible for training staff and volunteers in safety practices, meeting all grant requirements from multiple entities, and continuously exploring opportunities to grow and innovate the program.

You are a process-oriented, strategic professional with an understanding of construction fundamentals who wants to work for a mission-focused organization committed to making sure as many of our South Sound neighbors as possible can live in safe, healthy homes. You tackle big goals with your organizational and people-leading know-how. You thrive juggling many projects and relationships - and understand that integrity and adaptability are the backbones of healthy and effective program management.

You’re a proactive, quick-learning, team-oriented colleague who’s equally comfortable face-to-face, on the phone, or using tech-forward solutions.

• Evaluate application and income information to determine program eligibility.
• Coordinate or conduct home assessments for program suitability, feasibility and documentation of project scope.
• Refine and continuously improve the program participant experience from initial inquiry through completion of the program.
• Deliver clear, timely, and dignified communications to program participants throughout the duration of their repair project to ensure compassion and respect.
• Utilize and master technology tools to continuously log and track program participant, project, and funding information, statuses, and tasks, including funding spend down based on anticipated, in-progress, completed, and cancelled projects; work with finance team to reconcile utilization numbers and billing for reimbursements.
• Identify and assign appropriate staff or contractors to all projects, track progress, and collect and process all close-out documentation requirements.

• The home repair programs manager works closely with all programs staff and senior director of programs to strategically align service offerings with community needs and resource opportunities.

• When program demands are high, the manager will conduct onsite construction-related duties in tandem with repair staff. Responsibilities generally include:
• Mobilize, train, and manage staff toward successful completion of their annual plan goals, as well as program and organizational standards.
• Meet regularly with staff to check in on goals, program delivery obstacles, and to provide ongoing support for professional development.
• Establish a culture and environment where staff are empowered to, and capable of, leading and motivating volunteers in the successful completion of repair projects.

• All team members are responsible for contributing to overall organizational health through positive collaboration, leadership, personal integrity, and a commitment to equity and inclusion.

• Education and Experience
  • High school diploma or equivalent; bachelor’s degree preferred.
  • Three years of program management, project startup, or customer service support experience.
  • Two years of construction or repair-related experience with ability to complete onsite construction duties in coordination with repair staff.
  • One year of previous supervisory or management experience.
  • Must have a valid Washington State driver’s license and at least one year minimum of driving experience. A driving record check will be required prior to operating company vehicles.