L&I Program Support Supervisor​/IME Unit-Internal-Non-Perm

Program Support Supervisor 2

Our Mission:
Keep Washington Safe and Working! Our Values:
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

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* PLEASE NOTE:

This recruitment has been extended to expand the candidate pool. Previous applicants do not need to reapply.

PLEASE NOTE:

This position is open to Labor & Industries employees only.

PLEASE NOTE:

This recruitment represents a non-permanent position that is expected to last 12 months (the end date is 6/30/2027).

Job Highlights

Do you have general knowledge level of Claims and Independent Medical Examination (IME) and can work cohesively with our customer base (lawyers, providers, medical firms, advisory boards) with tact and diplomacy? Do you have a strong data background and the ability to understand system requirements?

Do you want to use your leadership skills to support a dynamic team that is devoted to ensuring injured workers receive appropriate medical treatment? Are you someone who can resolve unique problems and work collaboratively with different teams to support the greater mission?

Then this could be the position for you!

The Department of Labor & Industries is seeking a Program Support Supervisor 2 within the Claims Administration program/IME unit. This position is responsible for ensuring that the work of unit is completed in a timely, efficient manner and meets the established performance expectations of the unit.

Independent Medical Exam scheduling is an essential service to Claims Administration. The exams ensure injured workers receive appropriate medical treatment and are essential for reducing claims cost and time loss duration. This position provides leadership to the Centralized Scheduling Unit responsible for coordinating statewide Independent Medical Examinations (IME's) for state fund claims. This role is essential to the unit as it provides leadership, technical support and acts as a liaison between the schedules, Claim Managers, and providers.

For this position, telework is permitted part time (one day in office per week). The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Some of what you'll do:

• Coordinates and directs Program Coordinators who are responsible for statewide independent Medical Exam scheduling.
• Coaches and mentors staff by reviewing workloads, work assignments, potential barriers or problems to meet deadlines.
• Develop reports and presentations and deliver to management and community partners.
• Provide testimony on team practice and process as required.
• Communicates via phone, email, mail, and speaks to large groups when necessary.
• Uses and properly interprets RCWs and WACs to ensure the application's business requirements are met.
• Ensure team meets its performance expectations and takes corrective action when necessary.
• Train, monitor, and assist team members to meet their individual performance goals. Establish and implement performance goals and expectations.
• Ensure team coverage so that performance goals are not adversely impacted. Monitor compliance with agency goals and core competencies.
• Assist in the development and implementation of policies and procedures when needed.
• Resolves and mediates disputes.
• Conducts annual, probationary and trial service performance evaluations, coaches, counsels and evaluates the performance of unit staff.
• Manage personnel issues such as; leave requests, disciplinary actions, FMLA.
• Conducts investigations of injuries, near misses, and threats to department staff and completes incident reports and reports to manager.
• Uses computer applications to track and research information.

Required:

• High school diploma or equivalent
• Three years of applicable experience in the program specialty (Insurance, Claims, Customer Service/call center, Legal, Healthcare)
• Ability to type 40 words per minute, accounting for errors, with a 5-minute typing assessment.

When applying, please provide an online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes…