Operations Program Manager - Olympia

Job Title: Operations Program Manager UP to $3000 in Retention Bonuses

Annual Salary: $80,168.40

Job Status: Full Time

Work Base: Olympia, Washington

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits we Provide:

• Medical, Vision and Dental Insurance
• Voluntary Short-term and Long-term Disability
• Employee Assistance Program (EAP)
• Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
• Working Advantage employee discount program
• Health Savings Account (HSA)
• Flexible Savings Account (FSA)

The Operations Program Manager serves as a key member of the Residential Services leadership team and acts as a primary support to Site Supervisors across multiple residential programs. This position is responsible for promoting operational consistency, accountability, leadership development, employee engagement, and quality service delivery.

The Operations Program Manager partners closely with Site Supervisors to provide coaching, mentorship, problem-solving support, staffing guidance, and compliance oversight. This role requires a highly organized, creative, flexible, and collaborative leader who can effectively balance operational needs, employee development, and person-centered service delivery.

The ideal candidate possesses strong communication skills, leadership experience, and a commitment to supporting individuals with intellectual and developmental disabilities while fostering a culture of accountability, consistency, innovation, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direct coaching, mentorship, and operational support to Site Supervisors.
• Promote consistency in program operations, documentation practices, communication standards, and staff performance expectations.
• Conduct regular check-ins with Site Supervisors to identify barriers, provide guidance, and support problem resolution.
• Assist Site Supervisors in developing action plans to address staffing, performance, compliance, and operational concerns.
• Support leadership development and succession planning within residential programs.
• Serve as a resource for conflict resolution and employee relations concerns.
• Foster a culture of accountability, professionalism, and collaboration.

Staffing & Program Oversight

• Collaborate with Site Supervisors to manage and review master schedules for efficiency and compliance.
• Fill in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on leave.
• Serve as a resource for managing and minimizing overtime, and coordinating peer coaching for new hires.
• Assist in coordination of ISS funding utilization and reporting.
• Provide on-call support and respond to program needs during staffing shortages or emergencies.
• Review and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the notes.
• Ensure all employees operate and or manage within fair labor practices, company policies/procedures and all applicable industry regulations.
• Serve as a member of the agency's management team.
• Other duties as assigned.

Recruitment & Onboarding

• Partner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor roles.
• Lead onboarding for new staff, ensuring orientation is complete and aligned with organizational standards.
• Track training milestones and coordinate required training within established timelines (30-day, 120-day benchmarks, etc.)
• Work with the Training team to ensure that training is in compliance with staff within their branch.

Training & Development

• Facilitate peer coaching for new employees and help develop a strong internal mentorship culture.
• Support Site Supervisors with training implementation and monitoring staff development progress.
• Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency…