Consumer Protection Education Supervisor

Consumer Protection Education Supervisor

This position supervises the Education component of the Corporations and Charities Division Consumer Protection Education & Mobile Services (CPEMS) programs. CPEMS is a far-reaching program with statewide, national, and international impacts. As a specialist within a program with statewide impact, this position manages the consumer protection education component and assists the CPEMS Program Manager with additional components of the broader program.

The Education work unit promotes public trust through consumer protection education, outreach, and engagement. The unit provides education related to fraud awareness, charitable organizations and donor information, business and nonprofit filing compliance, and available government resources. This position ensures educational information and services are accurate, consistent, accessible, and aligned with applicable state, federal, and international laws and regulations, including those administered by or that intersect with the programs of the Corporations and Charities Division, as well as established policies, procedures, and divisional management direction.

This position reports to the CPEMS Program Manager and is responsible for supervising Education staff, implementing program processes and performance standards, monitoring work quality and program outcomes, and identifying opportunities for improvement. The position provides specialized technical assistance and educational information to the general public, customers, businesses, nonprofit and charitable organizations, community partners, the legal community, and governmental agencies.

The position works collaboratively with other division work units and external partners to coordinate education, maintain consistency of information and service, identify emerging customer needs, and support the division's mission of promoting public trust through consistency of service.

Success in this position requires strong attention to detail, the ability to translate complex filing and regulatory requirements into understandable educational information, effective staff development and accountability, and the ability to identify and recommend improvements that strengthen statewide consumer education and service delivery.