IT Infrastructure & Operations Manager; IT Policy & Planning - Senior Manager

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety, public health and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws

This recruitment is open until filled. First review of applications will be September 10th, please submit an application on or before September 9th. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible for telework. This position is required to work in the office a minimum of 1 day per week. This may change based on business needs.

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs.

As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network;
Veteran Employee Resource Group;
Latino Leadership Network, Blacks United in Leadership and Diversity;
Disability Inclusion Network;
Washington Immigrant Network;
Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network;
Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women.

The Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division (ITSD) is announcing an exciting opportunity for an IT Infrastructure Ops Manager (IT Policy & Planning - Senior Manager) position in Olympia, WA. This position reports to the Chief Information Officer (CIO) within the ITSD and collaborates closely with the LEEADS Application Manager, IT Operational Support Manager, Chief Information Security Officer as well as executive, and senior and mid-level business managers within WSLCB.

The position serves as the highest-level authority related to policy and process in hosting, network, device management, and service operations services for WSLCB.

The IT Infrastructure & Operations Manager supervises four positions. The unit is responsible for developing and maintaining enterprise-wide technology standards that drive the achievement of the agency's mission, goals, and purpose.

The position serves as the highest-level authority related to policy and process in IT Infrastructure & Operations management. The IT Infrastructure & Operations Manager plans, directs and coordinates enterprise operational technology services to ensure the stable delivery of the agency's IT resources. This position is responsible for managing, directing, and administering all activities related to enterprise hybrid cloud infrastructure, data center operations, storage platforms, server and systems platforms, and infrastructure reliability services and Device Management.

Responsibilities include managing IT professional staff, planning technology procurements, vendor management, managing the quality of non-functional requirements, deliverables and services, managing the section budget, section policy oversight, project oversight, team coordination and managing stakeholder engagement related to assigned services. The position relies on expert technology policy development, contract management, vendor management and personnel management skills. Proven advanced organizational leadership skills, including communication, problem-solving and knowledge of industry best practices, are used to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

If you are passionate about aligning technology investments with organizational value and thrive in roles that blend analysis, process improvement, and collaboration, we encourage you to apply for this position and to be a part of the WLSCB team!

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life…