Mailroom Quality Assurance​/Track and Trace Lead

Mailroom Quality Assurance/ Track and Trace Lead

Washington, DC, USA

Posted Friday, November 7, 2025 at 6:00 AM

Tekpro Support Services, LLC is seeking a Mailroom Quality Assurance/ Track and Trace Lead

Active top secret security clearance required.

In this position expect to oversee and manage the quality control functions for the mailroom operation. This includes coordinating with all internal departments to ensure successful production flow and processing, providing mailing, shipping, quality control and technical knowledge to provide the best services for internal and external clients. Works with internal professionals and customers with products and workflows of moderate complexity.

Provides daily quality control checking on all outbound mailroom operations

• The Mailroom Quality Assurance/ Track and Trace lead (FBI HQ, Washington DC) will report to the Deputy Program Manager and will be responsible for activities involving Quality Assurance (QA) and Track and Trace activities.
• Performs a physical audit and quality control checking of 50% of the non-critical packages and 75% review of critical packages.
• Performs causative research activities on missing, lost, or stolen mail products
• Performs inbound and outbound mailroom shipping and receiving functions
• Provides critical information for audits and reviews/analyzes data and documentation
• Maintains all required documentation to meet the required security compliance standards and to meet audit control standards, Standard Operating Procedures (SOP), Forms, spreadsheets, data analytics

• Identifies the interface of key activities within and between the functions of the organization
• Performs tasks based on established procedures
• Applies experience and skills to complete assigned work
• Works within established procedures and practices
• Works with a moderate degree of supervision
• Impacts a team, by example, through the quality service and information provided
• Follows standardized procedures and practices
• Receives regular, but moderate supervision and guidance
• Manages own workload

• Minimum 5-years related professional experience in Mailroom operations/ quality control for medium to large government organizations.
• You must be a very strong communicator and demonstrate and ability to motivate and influence co-workers and other staff to maintain and deliver results that always satisfies the client's and business needs
• Experience of working in high-volume mailroom facility
• Experience of working with teams in a collaborative environment
• Must possess excellent communications skills (i.e., interpersonal, written, verbal and presentation)
• Has developed skills in a range of processes, procedures, and systems
• Integrates teams for the best outcome and achievement of company goals
• Exchanges information and ideas effectively

• Communicator:
  You possess strong communication skills and enjoy working with customers.
• Team Oriented:
  You can embrace the ideas of others (even if they conflict with your own) for the sake of the company and client
• Self-motivated:
  You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner
• Passionate:
  You must be passionate about collaboration
• Analytical:
  You can analyze problems and offer alternative solutions, while thinking outside of the box

• While performing the duties of this job, the associate is regularly exposed to non-climate controlled warehouse conditions.
• Moving
• The noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement