Xfinity Retail Sales Consultant

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up‑to‑date product knowledge and sales skills
• Regular, consistent, and punctual attendance
• Other duties and responsibilities as assigned

• Understand our Operating Principles and use them as guidelines for how you do your job
• Own the customer experience and think and act in ways that put our customers first
• Know your stuff and be an enthusiastic learner, user, and advocate of our products and services
• Win as a team, make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System to bring more employee and customer feedback into the company
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what’s right for each other, our customers, investors, and our communities

Education:

High School Diploma / GED (Required)

Relevant

Work Experience:

2-5 Years

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $17.20 per hour

Total Target Compensation (Base Pay plus Targeted Commission): $24.89 per hour. Our sales compensation programs offer significant upside above targeted earnings for those who overachieve their sales targets. Most sales positions are eligible for a commission. Additionally, Comcast provides best‑in‑class benefits to eligible employees, including health, dental, vision, retirement, paid time off, and other comprehensive benefits.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.