Mass Market Solutions Engineer

Roles & Responsibilities

• Design next‑generation communication solutions for Zoom customers.

• Conduct demonstrations and proofs of concept (POCs) for prospective and existing Zoom customers.

• Translate customer problems into technical solutions and business outcomes.

• Communicate the strategic value of Zoom over competitive offers.

• Prepare responses to RFQ/RFPs.

• Assist in scoping professional services engagements.

• Work cross‑functionally within Zoom to deliver customer happiness.

• Drive Zoom product direction and innovation.

• Learn and grow with Zoom’s platform as it evolves.

• 5+ years of technical experience in SaaS technologies, particularly Collaboration, Sales, Customer Success, or Tech Support (e.g., conferencing, voice, UCaaS, CCaaS).

• Exceptional ability to communicate complex technical concepts clearly across diverse audiences, from technical experts to business stakeholders, in intimate settings and large‑scale presentations.

• Understanding of solution sales and the sales cycle.

• Flexibility and ability to thrive in a high‑growth environment.

• Adaptability to rapid changes and enhancements within a UCaaS solution across all product lines.

• Typical requirement:
  Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent.

• Experience in a customer‑facing technical role preferred.

• Knowledge of traditional voice communications systems and applications.

• Working knowledge of packet captures and the ability to read and decipher them.

• End‑to‑end IT systems knowledge.

• Ability to formulate and communicate a technical solution or vision.

• Understanding of Zoom partner and ecosystem partners, products, and applications.

• Competitive knowledge in UCaaS and ISV market.

Salary Range or On‑Target Earnings:

Minimum: $

Maximum: $

Base salary, bonus, and equity value are considered in the Total Direct Compensation philosophy.

Flexible hybrid approach centered around office, remote, or in‑person work. Specific work style (Hybrid, Remote, or In‑Person) is indicated in the job posting.

Our award‑winning workplace culture offers a variety of perks, benefits, and options to support physical, mental, emotional, and financial health, work‑life balance, and community involvement.

Zoom is proud to be an equal‑opportunity workplace and an affirmative action employer. All your information will be kept confidential according to EEO guidelines.