Chronic Practice Liaison - WA, OR, ID, CO

Job Description Summary

The Practice Liaison, Chronic Therapies is responsible for improving referral‑to‑start conversion and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

• Build and maintain strong relationships with physicians, clinics, and referral sources.
• Act as a trusted advisor on services, referral processes, and therapy options.
• Referral Optimization & Execution: assess referral workflows and identify barriers to timely patient starts; partner with Sales, Intake, Pharmacy, and Operations to resolve issues; improve referral‑to‑start timelines, conversion rates, and provider satisfaction; serve as a primary point of contact for key accounts.
• Provider Engagement: execute outreach through calls, virtual meetings, and targeted campaigns; identify and convert new referral opportunities; partner with field sales to expand reach and coverage.
• Data, Reporting & Continuous Improvement: track account performance, referral trends, and growth opportunities; use CRM and internal systems to manage activity and results; participate in provider business reviews and performance discussions; recommend process improvements based on data and feedback.
• Patient & Provider
  
  Experience:
  
  support providers with education on referral requirements and processes; guide patients and providers through onboarding and access questions; represent the organization at community and professional events.
• Cross‑Functional
  
  Collaboration:
  
  work closely with Sales, Operations, Pharmacy, and Intake teams; support referral flow management; contribute to solving operational challenges that impact growth.

• High school diploma or equivalent required.
• 3+ years of experience in one or more of the following:
  Pharmacy operations, Nursing operations, Patient onboarding, or Revenue cycle management.
• Demonstrated ability to build relationships and drive measurable outcomes.
• Strong communication, problem‑solving, and organizational skills.
• Experience establishing and maintaining relationships with individuals at all levels.
• Experience growing referral provider relationships and partnerships.
• Experience providing high‑level/white‑glove customer service to internal and external customers and meeting quality standards.
• Proficient computer skills with Microsoft Windows applications, data entry, Power Point, Excel, Word.
• Experience identifying operational issues and recommending process improvements.
• Ability to evaluate information and make decisions or take actions to solve problems.
• Strong interpersonal and communication skills.
• Ability to work cooperatively with pharmacy branch departments, sales team members, and customers.
• Strong organization and planning skills with ability to make/deliver presentations.
• Travel: minimal (up to ~20%).

• Bachelor’s degree in Business, Healthcare, Life Sciences, or related field.
• Experience in specialty pharmacy, infusion therapy, or chronic disease management.
• Knowledge of referral workflows, intake/admissions, or reimbursement processes.
• Background working with physician offices, hospitals, or care coordination teams.
• Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.).
• Experience managing complex or multi‑stakeholder accounts.

Salary: $53,339.06–$88,898.44 (determined by experience, education, skills, and internal equity).

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401(k) Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlex Pay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.