Field Service Technician

ANDERSEN CORPORATION

SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Position Summary The Service Technician is responsible for diagnosing, repairing, and servicing Andersen windows and patio doors in residential and light commercial settings. This role ensures a high level of customer satisfaction by delivering quality workmanship, professional communication, and timely service aligned with Andersen standards.
* This territory covers the states of Washington, Oregon, Alaska, and Hawaii. Travel is expected.
* Key Responsibilities Perform field service repairs on Andersen windows and patio doors, including but not limited to:

Hardware replacement (balances, locks, operators, hinges)
Glass replacement and sash repair

Weatherstripping and seal repairs

Frame and operational adjustments

Diagnose product issues and determine appropriate repair solutions

Review work orders and service documentation prior to appointments

Communicate effectively with customers regarding service scope, timelines, and outcomes

Ensure proper use of parts catalog and tools to identify and order correct components

Complete accurate service reports, including photos, notes, and parts usage

Maintain company vehicle inventory and ensure readiness for daily assignments

Follow safety standards and company policies at all times

Collaborate with internal teams (service coordinators, case managers, and leadership) to resolve escalations

Provide feedback on product performance and recurring issues

Qualifications

High school diploma or GED required2+ years of experience in window/door installation, service, or general carpentry preferred

Strong mechanical aptitude and troubleshooting skills

Familiarity with Andersen products or similar window/door systems is a plus Ability to read service orders, technical documentation, and parts catalogs

Valid driver’s license with a clean driving record

Ability to work independently and manage time effectively in a field environment

Skills & Competencies Customer-focused mindset with strong communication skills

Problem-solving and diagnostic ability

Attention to detail and craftsmanship

Ability to adapt to changing schedules and service needs

Basic technology skills (mobile apps, service reporting systems)

Physical Requirements Ability to lift up to 50–75 lbs Frequent bending, kneeling, and climbing

Comfortable working indoors and outdoors in varying weather conditions

Ability to use hand and power tools safely

Work Environment Field-based role traveling to customer homes and job sites

Use of company-provided vehicle, tools, and equipment

May require occasional overtime based on service demand

Preferred Certifications (Optional)
OSHA safety training

Lead-safe or EPA certification (where applicable)
Manufacturer or trade certifications in window/door installation or service

Why Join Andersen Industry-leading products and brand reputation

Opportunities for career growth and development

Supportive team environment focused on quality and customer satisfaction

If you want, I can tailor this specifically for:

Your region (like PNW-specific conditions)
A contractor vs. employee role

Or align it to your company’s internal job leveling (Tech I / II / III)
PAY RANGE:$25.00 - $49.20

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

While specific benefits…