DSHS FTAA Quality Assurance Analyst; MA

Overview

DSHS FTAA Background Check Quality Assurance Analyst (MA3)

The Background Check Central Unit (BCCU) supports programs across Washington State and multiple partner agencies, and this role plays a key part in ensuring accuracy, consistency, and compliance in all background check operations. As part of the Training and Quality Improvement Section, the Training Quality Assurance Analyst serves as a subject matter expert responsible for conducting quality assurance reviews, identifying trends, and providing feedback to support staff development.

In this role, you ll help maintain the Unit’s exceptional accuracy standards and directly strengthen the reliability and effectiveness of statewide background check processes.

• Conduct comprehensive quality assurance reviews and determine when complex cases require legal or supervisory escalation
• Analyze error trends to recommend improvements that strengthen accuracy and efficiency
• Provide performance feedback, identify training needs, and support staff development and proficiency
• Apply advanced expertise in background check systems, policies, and regulations to ensure accurate background checks
• Provide expert customer service and consultation to internal and external stakeholders
• Collaborate with supervisor and lead to resolve operational or policy issues with unit-wide or statewide impact
• Participate in system testing of the Background Check System
• Support operations by performing background check processing and customer service tasks when needed

Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field AND three years of experience conducting research and analyzing policies, laws, rules, or regulations or a comparable combination of graduate education and experience. Professional experience may substitute year for year for education.

Must accurately type a minimum of 40 words per minute. Applicants will be required to pass a typing skills test during the hiring process to verify this ability.

• One year experience processing background checks and utilizing the DSHS Background Check System
• Two years of experience interpreting criminal history information including Washington State Patrol and Federal Bureau of Investigation Rap Sheets
• Three years of experience accessing, extracting, interpreting, deciphering, maintaining and processing information accessed through various governmental databases in a regulatory or enforcement setting
• Experience providing performance feedback and writing clear work instructions
• Strong communication, critical thinking, problem-solving, and independent judgment skills
• Proficiency in MS Excel, Word, Outlook, and in researching and organizing data for decision-making
• Ability to interpret and apply laws, policies, and procedures while maintaining professionalism with staff and the public
• Prior experience as a Forms and Records Analyst in the DSHS Background Check Central Unit preferred

Email the DSHS Recruiter and reference job number 01299.

The Department of Social and Health Services’ (DSHS) vision is to provide fair, accessible, and just services. We strive to support all Washingtonians, including diverse communities, and value fairness, access, and social justice in our work. Applicants who require accommodation in the application process may contact the Recruiter.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will be considered in determining the applicant s suitability and competence. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver s license and, if using a privately owned vehicle, must have liability insurance.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or other protected status. Persons requiring accommodation in the application process or this job announcement may contact the Recruiter at .

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or