Correctional Records Supervisor - Tolling Records Unit

Correctional Records Supervisor | Tolling Units

Full Time | Permanent

Location: Headquarters | Tumwater, WA

Salary Range: $4,960 - $6,665 Monthly

Telework/Hybrid: The position may be performed from anywhere within Washington State with reliable internet. Travel to agencies and testing may be required.

Job Summary: The Correctional Records Supervisor (CRS) leads the Tolling Records Unit, ensuring accurate entry, auditing, and interpretation of tolling activities that determine Scheduled End Dates (SED) for individuals under Department of Corrections (DOC) jurisdiction.

• Manage and supervise correctional records staff, providing direction for operational effectiveness of the Tolling office.
  • Direct and supervise lower-level record‑keeping staff.
  • Order and request supplies and equipment.
  • Plan, assign, and review staff work.
  • Track and report monthly metrics for statistical data.
  • Conduct staff meetings to evaluate workload and promote teamwork.
  • Assess training needs and provide instruction.
  • Respond to inquiries regarding records from internal and external entities.
  • Evaluate employee performance and prepare performance appraisals.
  • Resolve staff issues, recognize employees, and counsel on career development.
  • Interpret court decisions, RCWs, and board redeterminations to compute SEDs.
  • Train staff on offender databases, public disclosure laws, and criminal history record laws.
  • Implement operational adjustments due to changes in law or policy.
• Review and verify supervised individuals’ Scheduled End Dates.
• Provide effective communication and timely request processing.
• Other duties as assigned.

• High School diploma or equivalent.
• Three (3) or more years reconciling tolling activities and verifying SEDs for individuals under DOC jurisdiction.
• Five (5) years maintaining or processing records of individuals under DOC jurisdiction in an adult correctional agency.
• College coursework in criminal justice, business, accounting, or related field substitutes up to two (2) years of experience.
• Maintain confidentiality and respect privacy.
• Effective communication with coworkers, the public, and criminal justice agencies.
• Ability to analyze and solve problems in stressful situations.
• Computer literacy for job duties.
• Mathematical skills for complex sentence calculations.
• Knowledge of Washington sentencing laws, DOC supervision types, and applicable DOC policy.

• Two (2) years experience as a direct supervisor or lead.
• Demonstrated knowledge of Washington sentencing laws, DOC supervision types, and DOC policy.
• Knowledge of criminal history document processing.

• Pass a CRS aptitude test with 70% or more accuracy.

Employees may work from a home or offsite location within Washington State using reliable internet. Employees must maintain confidentiality, care for state‑issued equipment, and may need to commute to a DOC facility for onboarding or business needs. A dedicated workspace within a DOC facility is not provided.

• Remote/telework/flexible schedules as available.
• Up to 25 paid vacation days a year.
• Eight hours of paid sick leave per month.
• Twelve paid holidays a year.
• Generous retirement plan.
• Flexible Spending Accounts.
• Dependent Care Assistance.
• Deferred Compensation and additional benefits.

• This recruitment may be used to fill more than one position.
• Include a minimum of three professional references with phone number and email address.
• A background check, including criminal record history, will be conducted prior to hiring.
• Employees may work near incarcerated individuals in a potentially hazardous setting.
• DOC maintains a drug‑and alcohol‑free work environment; a pre‑employment drug test may be administered.
• Oleoresin Capsicum (pepper spray) is available for self‑defense; applicants with sensitivities may inquire about exposure.
• Animal care projects are common; applicants with animal sensitivities may inquire about exposure.
• Applicants may be required to provide a valid TB skin test within 60 days of hire; eligibility is not contingent on results.
• Foreign degrees awarded outside the U.S. must have a credential evaluation report attached. Recommended evaluation sites: wes.org and aice-eval.org.
• DOC verifies employment eligibility per I‑9 requirements. DOC does not use E‑Verify.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, veteran status, genetic information, or any disability or the use of a guide dog or service animal by a person with a disability.