Public Benefits Specialist - Call Center

Public Benefits Specialist 3

Are you interested in assisting working families in Washington State? If so, this opportunity may be what you're looking for! The Washington State Department of Revenue (DOR) has exciting opportunities that only come along once in a great while. We are hiring multiple Public Benefits Specialist 3 positions for our call center in Tumwater, Washington. This position will serve as the first point of contact on the Working Families Tax Credit (WFTC) call center, which focuses on assisting Washington State's low-to-moderate-income working families and individuals.

The Call Center's primary function is to answer questions and assist those applying for WFTC. They are also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit.

The hiring manager may start screening applicants as early as July 13, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout (redact) your social security number and date of birth before attachment. Questions? Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance.

At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team  or give me a call .