Customer Service Billing Specialist​/Sr

Job Description

This is a multi-level posting. Candidates may be considered for any of the levels posted, depending on their level of experience and depth of expertise. Oversees transportation/storage invoicing process for Northern Natural Gas Company (NNG). Provides guidance to customer service representatives on gas transportation invoicing issues, accounts receivables, customer account reconciliation’s and interpretation of Northern’s tariff and procedures. Other responsibilities include analyzing and verifying all gas transportation invoices and customer nominations and ensuring the accuracy of data in tracking and transportation bulletin board systems.

• Coordinates the two monthly gas transportation invoice closings.
• Provides leadership and guidance to customer service representatives on gas transportation invoicing issues, gas transportation accounts receivable problems and gas transportation accounts receivable/imbalance reconciliation’s.
• Investigate all problems discovered on the Flowing Gas Website and report them to the IT department. This includes working with IT until the problem is fixed.
• Monitors status of gas transportation invoices and nominations and resolves imbalances.
• Performs the IT-related interface function for gas/electric billing purposes on a timely basis.
• Initiates, prepares and performs all testing of new specifications of software that are being used.
• Ensures all invoices and supporting documents are posted on NNG’s website and works with IT department on any issues.
• May also initiate, prepare and perform all testing of new specifications of software that are being used due to accounting or tariff changes or Enhancements.
• Works closely with the gas measurement department to ensure billing accuracy.
• Recommends improvements to processes within the administration functions of transportation and invoicing.
• Ensures that prior period variance invoices have been released.
• Investigates contracts with imbalances and documents analysis.
• Provides technical leadership to staff.
• Provides technical input to assist in development of project planning.

• Perform any additional responsibilities as requested or assigned.
• Bachelor’s degree in accounting, business administration or related field; or equivalent work experience. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor’s degree.)
• Six or more years of related experience in billing and account reconciliation in the gas transportation industry.
• Familiarity with NNG gas tariff is beneficial.
• Excellent written and verbal communication skills are essential to effectively contribute in this work environment.
• Effective analytical, problem-solving and decision-making skills.
• Must be able to interact with multiple levels of business and technical personnel and possess strong analytical and problem-solving skills in order to recognize and resolve problems in a timely manner.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Support the Company’s employee policies and procedures, including workplace safety rules.

BHE Pipeline Group consists of Berkshire Hathaway Energy’s interstate natural gas pipeline companies, BHE GT&S, Kern River Gas Transmission Company and Northern Natural Gas Company. Combined, BHE Pipeline Group operates approximately 21,200 miles of pipeline with a design capacity of approximately 21.1 billion cubic feet of natural gas per day, owns assets in 27 states and is an industry leader in natural gas transportation.

BHE Pipeline Group also operates 22 natural gas storage facilities with a total working gas capacity of 515.6 billion cubic feet and a liquefied natural gas export, import and storage facility.

Northern Natural Gas is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Employees must be able to perform the essential functions of the position, with or without an accommodation.