Collections Specialist

Description

We are looking for a Collections Specialist to support a Financial Services organization in Omaha, Nebraska. This Long-term Contract opportunity is suited for someone who can manage customer accounts effectively, communicate clearly about outstanding balances, and help maintain timely payment activity. The ideal candidate will bring a strong understanding of collection practices, billing follow-up, and account resolution while delivering a positive customer experience.

Responsibilities:

- Contact customers regarding overdue balances and guide them through appropriate repayment or resolution options.

- Review account details, payment activity, and billing records to identify outstanding issues and determine next steps.

- Maintain accurate documentation of collection efforts, customer conversations, and account status updates in internal systems.

- Work closely with internal teams to resolve billing discrepancies and support timely account reconciliation.

- Apply established collection procedures to both commercial and consumer accounts while meeting service and performance expectations.

- Monitor assigned portfolios to prioritize follow-up activities and improve overall recovery results.

- Respond to customer questions related to invoices, balances, and payment arrangements in a clear and detail-oriented manner.

Requirements - Experience handling commercial and/or consumer collections in a detail-oriented business environment.

- Working knowledge of credit and collections practices, including account follow-up and delinquency management.

- Familiarity with billing collection processes and account resolution procedures.

- Strong verbal and written communication skills for customer outreach and internal coordination.

- Ability to manage multiple accounts efficiently while maintaining attention to detail and accurate records.

- Proficiency with standard business systems used for account tracking, documentation, and payment follow-up.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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