Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support a Financial Services organization in Omaha, Nebraska. This Long-term Contract opportunity is suited for someone who can manage customer accounts effectively, communicate clearly about outstanding balances, and help maintain timely payment activity. The ideal candidate will bring a strong understanding of collection practices, billing follow-up, and account resolution while delivering a positive customer experience.

Responsibilities:

• Contact customers regarding overdue balances and guide them through appropriate repayment or resolution options.

• Review account details, payment activity, and billing records to identify outstanding issues and determine next steps.

• Maintain accurate documentation of collection efforts, customer conversations, and account status updates in internal systems.

• Work closely with internal teams to resolve billing discrepancies and support timely account reconciliation.

• Apply established collection procedures to both commercial and consumer accounts while meeting service and performance expectations.

• Monitor assigned portfolios to prioritize follow-up activities and improve overall recovery results.

• Respond to customer questions related to invoices, balances, and payment arrangements in a clear and detail-oriented manner.