Client Experience Coordinator & Executive Support

Client Experience Coordinator & Executive Support Omaha

• Bonus based on performance

OiCS (Omaha Inbound Call Services) is a growing in‑person call center providing professional support for businesses in the home services industry. While we do handle inbound calls, our role goes far beyond that — we serve as trusted client representatives, calendar managers, and executive‑level support for service‑based businesses across the region.

We’re currently hiring a Client Experience Coordinator & Executive Support to join our in‑office team. This is a dynamic role that blends elements of customer service, administrative assistance, and executive support. You’ll work closely within a team environment while also supporting leadership and clients with precision and professionalism.

• Act as the first point of contact for incoming client communications
• Assist with appointment coordination, client follow‑ups, and internal scheduling
• Support business owners and executives with day‑to‑day operational tasks
• Maintain organized client records and call logs
• Contribute to team meetings and ongoing process improvements
• Work in a collaborative team environment to deliver seamless support to clients

• Professional, polished communicator (written and verbal)
• Organized, detail‑oriented, and proactive
• Able to multitask in a fast‑paced setting without losing focus
• A natural team player who also works well independently
• Previous experience in a support, administrative, or customer‑facing role preferred
• Associate’s degree in Business, Communications, or related field preferred but NOT required
• Previous experience in a call center or service‑based industry is a bonus
• In‑person position at our Omaha, NE office…partial "at home" is optional
• Monday - Friday daytime shifts
• Part‑time to start (full time considered) with hourly rate pay, with growth potential
• Paid training provided
• Professional but business casual supportive team environment

At OiCS, you’ll do more than just answer phones; you’ll build relationships, support businesses, and become a trusted extension of their brand. We believe in providing excellent service with a personal touch, and we’re looking for someone who’s excited to grow alongside us. If you’re ready to bring strong communication skills, organizational know‑how, and a team‑focused mindset to the table, we want to meet you.

Compensation: $18.00 - $20.00 per hour