Claims Support Specialist

Job Title:

Claims Support Specialist

Job Description

The Claims Support Specialist provides comprehensive administrative, processing, mailroom, and customer service support to the Claims Department. This role handles loss notices, records claim information, prepares claim-related correspondence, supports daily cash reconciliation, and helps ensure that claims documentation is accurate, complete, and processed in accordance with established standards, processes, and workflows. The position is 100% onsite to start, with the opportunity to transition to a hybrid schedule after training and strong performance.

It offers a stable, growth-oriented environment with significant opportunities for learning, development, and internal advancement.

Responsibilities

+ Support all Claim Operations activities in accordance with established company and Claim Operations standards, processes, and workflows.

+ Handle incoming loss notices by recording information accurately and creating records of new reported losses in systems such as Claim Center and Image Right.

+ Perform various administrative functions including handling mail, taking loss notices, recording claim information, and preparing claim-related correspondence.

+ Review and validate files and electronic paperwork for commercial auto and commercial property accounts, ensuring completeness and accuracy before forwarding to the next department.

+ Navigate multiple computer screens and use several software programs simultaneously to review, audit, and process documentation with a high level of attention to detail.

+ Correctly identify and process incoming mail and documents, including new reported losses, lawsuits, and other items requiring special attention.

+ Handle outbound mail by reviewing contact information, verifying that correct documents are included, and ensuring that materials are sent to the correct locations.

+ Respond to telephone status inquiries from agents, claimants, insureds, and other parties, typically handling around 20 calls per day, with volume increasing during storm seasons.

+ Prepare form and template correspondence and other documents to insureds, claimants, and other stakeholders as needed.

+ Issue approved payments and assist with daily cash reconciliation activities, including reviewing check and draft requests for adequate documentation.

+ Operate a check/draft printer as needed to support claims payment processing.

+ Perform repetitive and routine tasks using standardized procedures while exercising judgment to deviate when required for minor variations.

+ Work primarily within the department with occasional contact with other areas, handling confidential data on an occasional basis.

+ Maintain strong attendance, reliability, and performance throughout the training period and ongoing employment.

+ Demonstrate integrity, intelligence, and initiative in daily work, contributing positively to a collaborative and learning-focused team environment.

Essential Skills

+ At least 1+ year of data entry experience OR 1+ year of customer service experience (such as retail, food service, office, claims, or processing).

+ Ability to type a minimum of 35 words per minute accurately; successful completion of a typing test is required.

+ Two or more years of overall work experience.

+ High school diploma, GED, or equivalent work experience, plus additional specialized training equivalent to one to three years of practical trades training.

+ Strong attention to detail, especially when reviewing and auditing documents and data across multiple systems.

+ Basic math skills sufficient to complete required internal testing and day-to-day calculations.

+ Ability to pass internal testing, including basic math and proofreading assessments, with strong scores.

+ Demonstrated reliability with no significant recent attendance issues.

+ Ability to perform repetitive and routine tasks using standardized procedures while recognizing when minor deviations are appropriate.

+ Comfort working under occasional supervision, with the judgment to refer only unusual cases to others.

+ Customer service skills, including clear and professional verbal communication with agents, claimants,…