On-Site Service Spec

Immediate need for a talented On-Site Service Spec. This is a 03+ months contract opportunity with long-term potential and is located in Omaha, NE(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job
-18569

Pay Range: $26/hr - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. Greets the public.
• Assists applicants in completing applications.
  
  - Distributes name badges to visitors, temporary employees, etc.
  
  - Issues facility access cards to employees.
• Schedules meeting rooms for all.
• Answers and transfers calls from all over the United States.
• Participates enthusiastically in company and community service events.
• Understands other work areas.
• Performs light Administrative duties.
• Performs PC Support and Administrative duties as needed.
• Acts as a model for Vision, Values, and Mission.
• Builds professional relationships with customers and other teams
• Responsible for the timely updates of company phone and speed dial lists.
• Responsible for issuing of the Company Loaner Cell Phones.
• Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).
• Performs other duties as assigned.
• Pre Planning Phase Responsibilities
• Manage all visit and event requests submitted through Briefing Edge, including:
• Customer meetings
• Town halls
• On-site executive or MC events in Omaha
• Coordinate travel logistics, including:
• Flight planning and monitoring
• Car service and ground transportation scheduling
• Communicate and align with:
• Executive Administrative Assistants
• Members of the Executive Committee when planning or expanding events
• Allocate workspace needs for visiting MC or executive members:
• Assign rooms or desk space in Sierra View and/or Outlook
• Plan meeting logistics:
• Reserve meeting rooms
• Coordinate schedules and agendas
• Manage the digital display located in the lobby area
• Arrange technical requirements:
• AV support for meetings and events
• Wi Fi and system access for guests and visitors
• Prepare for client audits:
• Coordinate with audit teams
• Align schedules and space needs
• Coordinate catering requests and potential client visits
• Plan tours connected to the Output Solutions group
• Maintain a vetted list of preferred vendors to support a white glove experience
• Arrival of Customer or Guest Phase
• Provide day of arrival support, including:
• On site greeting and escorting customers, MC members, or executives
• Coordination with car services and transportation vendors
• Coordinate luggage assistance
• Ensure:
• Workspace, meeting rooms, and technology are ready upon arrival
• Any last minute changes are addressed promptly
• Act as primary point of contact during arrival to ensure a seamless experience
• On Site Services
• Deliver a white glove on site experience, including:
• Escorting guests throughout their visit as needed
• Serving as the central coordinator for real time requests
• Manage food and catering services:
• Coordinate with catering manager and food arrangements
• Handle special dietary or executive requests
• Facility amenities/coordination:
• Special setups:
  Work with FAST Team or facilities dept on desired setup or special requests.
• Coordinate print services/signage requests
• Departure Services
• Coordinate departure logistics, including:
• Car service scheduling
• Final transportation confirmations
• Ensure:
• Meeting spaces are closed out properly
• Equipment and rooms are released
• Confirm all expenses are:
• Submitted
• Reconciled
• Allocated to the correct business units
• Capture any follow up items or feedback for future visits

Key Requirements and Technology Experience:

• Requires high school diploma and 2+ years of prior switchboard experience.
• KNOWLEDGE,
  
  SKILLS AND ABILITIES
  
  - MS Office Suite experience is a plus, specifically Word and Excel.
• Possesses excellent customer service skills and is detail oriented
• Possesses ability to handle multiple tasks simultaneously.
• WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
• Typically works in an office…