Program Assistant. Omaha LilyLifestyle

ABOUT US

Catholic Charities began in 1926. Now a century later, we're still working to promote the dignity of all people through our programs and services. In 2024, we served 325,000 people through programs that respond to poverty, unemployment, loneliness, mental illness, domestic violence, and family separation. Our dynamic programs serve all, regardless of race, religion, creed, or socioeconomic status. Our programs are anchored at the St.

Martin de Porres Center in North Omaha, the St. Juan Diego Center in South Omaha, and the St. Teresa of Calcutta Campus in Northwest Omaha.

You'll join a mission-driven team dedicated to empowering human dignity. Though our Catholic faith guides our work, you do not have to be Catholic to join our team or receive services. As Juan Diego Program Assistant, you will serve as the welcoming face of the Juan Diego Center - a vital hub of connection, coordination, and care for the clients and communities we serve.

• Manage the reception area and operate the JDC switchboard, serving as the first point of contact for clients and visitors.
• Answer incoming calls, return messages, manage the voicemail system, and distribute all incoming mail.
• Provide general, non-legal case updates to client inquiries and offer information regarding resources and referrals.

• Assist with the collection, entry, and reporting of Program Services data across Immigration and Microbusiness programs.
• Coordinate scheduling for Immigration consultations and Microbusiness class enrollments.
• Assist programs in meeting management deadlines using reminder systems including eImmigration and Outlook Calendars.

• Accept and process client payments for program fees, specifically for Immigration and Microbusiness services.

• Provide secretarial support to Program Directors, including meeting logistics, announcements, and calendar management.
• Collaborate with leadership to greet and support guests for on-site meetings and agency activities.
• Perform other duties as assigned and maintain reliable attendance.

• Must be bilingual in English and Spanish with excellent oral and written communication skills in both languages.
• Proficient in MS Word, Excel, PowerPoint, and Outlook, as well as standard office equipment (fax, copier, etc.).
• Excellent interpersonal behaviors and the ability to represent the organization professionally with diverse populations.
• High level of agility to prioritize multiple tasks and manage details while meeting deadlines.
• Ability to maintain strict confidentiality and discretion with sensitive material, adhering to all PHI/PII policies.
• Knowledge, understanding, and support of Catholic Social Teachings, as well as the agency's mission, vision, and Code of Ethics.
• Demonstrated sensitivity to the service population's cultural and socioeconomic characteristics.

• Work Experience:
  
  2-3 years of secretarial, reception, or office experience preferred; prior customer service experience is preferred.
• Education:
  
  High School Diploma or equivalent required.

• Welcoming Environment:
  Serve as the warm, professional first point of contact for clients and visitors at the Juan Diego Center.
• Coordinating Connections:
  Manage calls, scheduling, and client intake to keep programs running smoothly and on time.
• Supporting Programs:
  Assist Immigration and Microbusiness teams with data entry, scheduling, and administrative tasks.
• Processing Transactions:
  Handle client payment processing with accuracy and care.
• Team
  
  Collaboration:
  
  Partner with Program Directors and leadership to support meetings, events, and guest relations.

• Competitive Compensation:
  Earn a wage that reflects your expertise and dedication.
• Comprehensive Healthcare:
  Access to health, dental, and vision insurance to support your well-being.
• Work-Life Balance:
  Enjoy paid time off, holidays, and retirement benefits to support your future.
• Growth & Development:
  Take advantage of professional development opportunities to enhance your skills and advance your career.
• Mission-Driven Work Environment:
  Be part of a team that is changing lives and making a real impact in the community every day.

This is more than a job - it's a calling. At Catholic Charities, you'll work in a supportive, mission-driven environment where your compassion and professionalism help individuals and families navigate life's most challenging moments. If you are bilingual, organized, and ready to serve, we invite you to apply today.

Monday to Friday, 8am to 5pm