Office Specialist- Nebraska Abuse & Neglect Hotline

The State of Nebraska's Department of Health and Human Services, Division of Child and Family Services is seeking a detail-oriented and dependable Office Specialist to join our team supporting the NE Abuse and Neglect Hotline for children and vulnerable adults. This critical role helps ensure the safety of Nebraska’s most vulnerable populations by supporting our frontline staff and supervisors in managing reports and records.

The work done by this position supports the CFSS and Supervisors in the day to day management of cases in the Eastern Service Area.

Monday – Friday, 1:30 PM - 10:00 PM with one alternating weekend day per month.

• State‑matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• Tuition reimbursement program
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer‑paid health insurance plans
• Dental and vision insurance plans
• Employer‑paid $20,000 life insurance policy
• Career advancement opportunities as the largest and most diverse employer in the state
• Training and development based on your career goals
• Employee Assistance Program

The Office Specialist plays a vital support role in the NE Abuse and Neglect Hotline. You will work closely with supervisors and other team members to manage incoming reports, conduct sensitive information searches, and ensure smooth daily operations.

• Handling and processing reports of abuse and neglect from multiple sources: fax, email, eFax, U.S. mail, internal systems, and websites.
• Conducting data searches and reviewing information from NFOCUS, DMV, Central Registry, CPS, APS, Probation, and Criminal Background Check systems.
• Assessing reports to identify those requiring immediate attention from Child and Family Services (CFS) Specialists.
• Performing clerical and paraprofessional tasks while maintaining high confidentiality standards.
• Supporting new staff onboarding and training, including scheduling shadowing opportunities and explaining office procedures.

• Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; data search‑engines or areas related to the programs and functions of the employing agency.
• OR Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

• Experience using the NFOCUS system:
  This is critical for conducting data searches and reviewing case‑related information efficiently and accurately.
• Knowledge of systems such as Central Registry, Criminal Background Check, CPS, APS, Probation, and DMV databases.
• Demonstrated ability to handle high volumes of sensitive documentation with strong attention to detail.

• Strong computer skills, including Microsoft Word, email, and online databases.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and accuracy in sensitive situations.
• Comfortable interacting with diverse individuals in a professional setting.
• Detail‑oriented with the ability to proofread and manage documentation efficiently.
• Familiarity with record‑keeping practices, data entry, and administrative reporting.

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans.

If you’re ready to start a meaningful career with the State of Nebraska, apply today and join a team that’s dedicated to protecting and supporting children and vulnerable adults.

For more information on benefits, please visit: (Use the "Apply for this Job" box below).#benefits

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