Medical Customer Service & Scheduling Specialist

Job Duties The Medical Customer Service Representative is responsible for providing prompt and professional customer service to patients by answering the telephone, gathering information, and correctly routing calls. This employee must accurately schedule appointments and enter insurance information into the database. They must also collaborate with colleagues to ensure quality service and accurate patient processing.

• Promptly and professionally answers incoming telephone calls; identifies caller needs; efficiently routes calls when necessary.
• Verbally provides appointment details to patients: time, date, location, provider, etc. Informs patients of registration procedures, documents needed for the appointment and cancellation/reschedule procedures.
• Accurately obtains and enters patient information into the database.
• Informs patients of One World’s billing and collection policies.
• Answers questions and provides HIPAA compliant information in adherence with organizational policies.
• Assists with general office duties, such as mailings and routine administrative tasks.