Bilingual Triage Specialist

Business Title

Bilingual Claims Intake/FNOL/Triage Specialist

Full‑Time

Non‑Exempt

In‑office positions in Omaha, Chicago, Los Angeles, Albany, New York City, or Richmond, VA.

Join our team as a Bilingual Triage Specialist, where you will promptly set up and assign new commercial claims, support adjusters, and contribute to improving operational efficiency through data capture and AI initiatives.

• Provide clerical support to claims adjusters under technical direction, facilitating timely and accurate intake and assignment of commercial claims.
• Update new and existing claims in the claims database and contact brokers as needed.
• Screen all incoming phone calls, assess and assign to the appropriate party.
• Prepare written correspondence, print backup documentation, invoice, and mail checks.
• Receive and file electronic and paper documentation as required.
• Determine coverage and adjuster assignment, investigating the claim through phone calls to claimants and insureds.
• Process mail and prioritize workload while gathering technical information, ordering reports, and contacting police departments for vehicle or equipment recovery.
• Maintain accurate time records and submit timesheets in accordance with company policy.

• Knowledge of Service Center policies and guidelines.
• One year of insurance experience (required); general knowledge of commercial insurance.
• A high school diploma (or equivalent) plus 3 years of prior relevant work experience, or a vocational qualification with at least one year of relevant experience.
• Bachelor’s degree strongly preferred.
• Experience working with Guidewire and/or Claims Center preferred, but not required.
• Experience creating structured prompts for LLMs preferred, but not required.
• Excellent telephone communication skills in both English and Spanish.
• Strong time‑management and prioritization abilities.
• Accountability, pride in work, and eagerness to learn the triage claims function with a goal of becoming a Claims Adjuster.
• Active listening, proactive communication, and collaborative teamwork.
• Intellectual curiosity and client‑focus with the ability to provide value‑added solutions.
• Strong interpersonal skills, good judgment, and the ability to communicate with a diverse range of individuals.
• Proficiency with Microsoft Word, Excel, and Outlook.

• Richmond: $26.76 – $30.80 per hour ($55,651.20 – $64,066.20 annualized)
• Albany and Chicago: $29.29 – $33.88 per hour ($60,924.60 – $70,461.60 annualized)
• Los Angeles and New York City: $32.04 – $37.11 per hour ($66,646.80 – $77,193.60 annualized)

Eligible for an annual bonus based on company and individual performance, plus a comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), HIV and AIDS, medical condition, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate.

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