Claims Intake and Operations Specialist

Position Summary

Primary responsibility for all aspects of Office Administration & Claim intake for claims including but not limited to Auto, General Liability, Workers' Compensation and Property. The tasks include:

• Triaging and sorting of mail, both physical and electronic, both incoming and outgoing
• Creating, printing and mailing of letters
• Organizing meetings and maintaining office supplies and equipment
• Providing support as needed to Claims Intake, Claims Index and Customer Service Representative teams

• Open, review, categorize and scan incoming mail, route to correct location.
• Post outgoing mail and outgoing Federal Express timely.
• Assist with creation of letters and ensure timely routing.
• Import/Export files as requested by Claims Department staff and as received from external claims parties.
• Index incoming electronic correspondence and route to appropriate internal and external parties.
• Manage vendors and maintain record of service/maintenance.
• Coordinate with other Office Administrators/Departments.
• Ensure office/breakroom supplies remain stocked.
• Work closely with IT/AVP to maintain equipment and request service/new equipment as needed.
• Greet and assist visitors.
• Aid in organizing office events as requested by visitors/office management.
• Take on additional tasks, to include but not limited to, setting up incoming claims and/or responding to customer inquiries via phone and email.
• Help create and maintain job aids for all tasks completed by the Intake & Operations Specialist team.
• Engages and Participates in the Arch Experience values and continuous improvement initiatives.
• Other Administrative duties as assigned by Claims Operations Manager or Supervisor.

• 2 to 3 years of experience in Customer Service, Mail Handling, Office Administration and/or a combination of the above.
• Skill with MS Office, WORD, EXCEL; experience with Image Right a plus.
• Must be detail oriented.
• Superior customer service and communication skills required.
• Excellent verbal/written communication skills.
• Strong interpersonal skills.
• Computer and keyboarding skills.
• Ability to work in multiple systems.

• High School Graduate or equivalent, some college or insurance related experience preferred.

Please note that you must be in your current position for a minimum of 6 months and meet performance expectations in order to apply.