On-Site Service Spec

Immediate need for a talented On-Site Service Spec. This is a 03+ months contract opportunity with long-term potential and located in Omaha, NE (
Onsite
). Please review the job description below and contact me ASAP if you are interested.

Pay Range: $26/hr - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. Greets the public.
• Assists applicants in completing applications. Distributes name badges to visitors, temporary employees, etc. Issues facility access cards to employees.
• Schedules meeting rooms for all.
• Answers and transfers calls from all over the United States.
• Participates enthusiastically in company and community service events.
• Understands other work areas.
• Performs light Administrative duties.
• Performs PC Support and Administrative duties as needed.
• Acts as a model for Vision, Values, and Mission.
• Builds professional relationships with customers and other teams.
• Responsible for the timely updates of company phone and speed dial lists.
• Responsible for issuing of the Company Loaner Cell Phones.
• Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).
• Performs other duties as assigned.

• Manage all visit and event requests submitted through Briefing Edge, including:
  • Customer meetings
  • Town halls
  • On-site executive or MC events in Omaha
• Coordinate travel logistics, including:
  • Flight planning and monitoring
  • Car service and ground transportation scheduling
• Communicate and align with:
  • Executive Administrative Assistants
  • Members of the Executive Committee when planning or expanding events
• Allocate workspace needs for visiting MC or executive members:
  • Assign rooms or desk space in Sierra View and/or Outlook
• Plan meeting logistics:
  • Reserve meeting rooms
  • Coordinate schedules and agendas
• Manage the digital display located in the lobby area.
• Arrange technical requirements:
  • AV support for meetings and events
  • Wi Fi and system access for guests and visitors
• Prepare for client audits:
  • Coordinate with audit teams
  • Align schedules and space needs
  • Coordinate catering requests and potential client visits
  • Plan tours connected to the Output Solutions group
  • Maintain a vetted list of preferred vendors to support a white glove experience.

• Provide day of arrival support, including:
  • On site greeting and escorting customers, MC members, or executives
  • Coordination with car services and transportation vendors
  • Coordinate luggage assistance
• Ensure:
  • Workspace, meeting rooms, and technology are ready upon arrival
  • Any last minute changes are addressed promptly
  • Act as primary point of contact during arrival to ensure a seamless experience

• Deliver a white glove on site experience, including:
  • Escorting guests throughout their visit as needed
  • Serving as the central coordinator for real time requests
• Manage food and catering services:
  • Coordinate with catering manager and food arrangements
  • Handle special dietary or executive requests
• Facility amenities/coordination:
  • Special setups:
    Work with FAST Team or facilities dept on desired setup or special requests.
  • Coordinate print services/signage requests

• Coordinate departure logistics, including:
  • Car service scheduling
  • Final transportation confirmations
• Ensure:
  • Meeting spaces are closed out properly
  • Equipment and rooms are released
  • Confirm all expenses are:
    • Submitted
    • Reconciled
    • Allocated to the correct business units
• Capture any follow up items or feedback for future visits.

• Requires high school diploma and 2+ years of prior switchboard experience.
• Knowledge, skills and abilities - MS Office Suite experience is a plus, specifically Word and Excel.
• Possesses excellent customer service skills and is detail oriented.
• Possesses ability to handle multiple tasks simultaneously.
• Working conditions, mental and physical demands:
  Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. Requires daily contact within the department. Work has some occasional stress due to periodical or cyclical workload pressures. Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
  
  (e.g., papers, books, files and small parts, etc.). Requires regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran…