Senior Claims Assistant

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc.

We are looking for a highly capable Senior Claims Assistant to join our team and work from either our Los Angeles, Omaha, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Houston. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in‑office position. Candidates must be able to work on‑site at a designated company office during standard business hours.

• Provide complex clerical support utilizing in‑depth procedures on assignments of higher‑level complexity to a nationwide team of claims adjusters and aid in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, working check exceptions, and completing complex state forms.
• Make independent adjustments or recommend enhancements in ad‑hoc special projects utilizing related business expertise.
• Maintain accurate claims data by inputting data and policy information for new and existing claims.
• Communicate extensively with customers to enhance their experience by answering calls, processing electronic mail, preparing written correspondence, and processing outgoing mail; the majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number, researching financials to verify payment information, coordinating escheatment, reviewing outstanding checks for various claim systems, and preparing letters as needed while documenting all findings in FSITrack.

• Advanced knowledge of Service Center systems, policies and procedures and an exceptional customer service focus.
• Education and experience:
  
  a high‑school diploma (or equivalent) and six years’ prior relevant work experience; or a vocational or technical education with three years of relevant work experience; or a bachelor’s degree with one year of relevant work experience.
• Prior work experience with Image Right and/or Guidewire and Claims Center is strongly preferred but not required.
• Good business acumen: understand how an insurance company operates, makes money, and how this role impacts both Argo Group and our customers’ profitability.
• Highly accurate typing with a speed of at least 50 words per minute.
• Clear telephone communication skills and fluent written and spoken English;
  Spanish fluency is a strong plus but not required.
• Extremely detail‑oriented, effective time‑management and prioritization skills, ability to handle multiple tasks and deadlines.
• Team player who communicates and collaborates with peers to achieve common goals in a team environment, with strong accountability and pride in producing high‑quality work.
• Strong focus on execution, ability to solve problems, flexible and resourceful in a fast‑paced evolving environment, and maintaining a global mindset.
• Active listener with…