EIPA Operations Support Specialist

Provides essential operational and administrative support to the EIPA team while serving as a trained, active rater on the EIPA evaluation team. Serves as a key point of contact for test candidates, state agency partners, and local test administrators, and supports the day-to-day execution of EIPA operations - including candidate communications, scheduling, records management, and cross-functional coordination.

• Full Time
• Remote Eligible
• This is a blended role: approximately 80% administrative/operational and 20% evaluation.

• Serves as the primary point of contact for EIPA test candidates by responding to inquiries via email, phone, and video (ASL/English) regarding registration, scheduling, score reports, score verification, and program policies.
• Communicates professionally with state education agencies, school districts, and interpreter preparation programs regarding EIPA procedures, deadlines, and requirements.
• Drafts, reviews, and sends routine program correspondence on behalf of the EIPA team, ensuring accuracy, clarity, and alignment with EIPA messaging standards.
• Manages the EIPA general inbox; triages, routes, and responds to incoming communications within established timelines; flags urgent or sensitive matters to the Director.
• Maintains a log of candidate and agency inquiries; identifies recurring questions or issues and brings patterns to the Director's attention for process improvement or FAQ development.
• Coordinates candidate accommodations requests in collaboration with the Test Operations Analyst, ensuring timely processing and documentation.
• Manages the EIPA team calendar, including scheduling internal meetings, external partner calls, rater calibration sessions, SME panels, and Director appointments.
• Prepares meeting agendas, compile background materials, take and distribute meeting notes, and track action items to completion.
• Maintains organized filing systems (digital and physical) for EIPA administrative records, contracts, correspondence, and candidate documentation in accordance with data privacy and retention policies.
• Processes and route forms, contracts, invoices, purchase orders, and expense reports; coordinate with institutional finance and administrative offices on behalf of the EIPA team.
• Supports document preparation for the Director, including formatting reports, presentations, and correspondence for internal and external audiences.
• Maintains and updates EIPA contact databases, stakeholder directories, and mailing lists.
• Orders and manages office supplies and program materials; coordinate shipping and receipt of test-related materials as needed.
• Escalates technical issues to the Test Operations Analyst or institutional IT support with clear documentation of the issue and steps already taken.
• Assists with testing platform updates by participating in user acceptance testing and reporting usability issues to operations staff.
• Provides administrative support across all EIPA functional areas - scoring operations, content development, and stakeholder engagement - as directed by the Director.
• Assists with coordination of professional development events, including logistical planning, participant communications, materials preparation, and post-event follow-up.
• Supports EIPA data entry and record maintenance in assessment platforms, candidate management systems ensuring accuracy and timeliness.
• Contributes to maintaining the EIPA program's professional image through consistent, accurate, and culturally responsive communication in both English and ASL contexts.
• Successfully internalizes EIPA evaluation training and the measurement manual; maintains certification as an active EIPA rater in good standing.
• Evaluates receptive and/or expressive performance of test-taker candidates from across the United States and Canada, meeting an established minimum monthly rating volume proportional to the role's rating allocation.
• Provides applicable feedback on educational interpreting skills for test-taker candidates in accordance with EIPA protocols.
• Applies the measurement guide and rubric requirements objectively, setting aside personal bias.
• Meets quality and productivity…