Administrative Assistant

Description

Looking for more than just another administrative job? At QLI, you can be the welcoming face, helpful voice, and behind-the-scenes support that keeps a great team moving. You’ll be part of a team where your contributions matter, your ideas are valued, and the work you do every day supports a life-changing mission. If you are organized, people-focused, and thrive in a fast-moving environment where no two days look exactly the same,
QLI may be exactly where you belong.

QLI is a national leader in providing a comprehensive approach to rehabilitation for individuals recovering from spinal cord and traumatic brain injuries. We are a passionate, mission-focused team committed to delivering life-changing rehabilitation and care.
It is not about titles at QLI—we value our people, our creativity, our results, and our mission.

To meet some of your future teammates, visit:

As an Administrative Assistant, you will often be one of the first faces people see and voices they hear ’ll help create a warm, professional, and welcoming experience for clients, families, visitors, vendors, and community partners while also providing important administrative support to Team QLI.

This is a role for someone who genuinely enjoys people, takes pride in providing exceptional customer service, and can confidently balance a busy front desk with a variety of administrative responsibilities. You’ll answer phones, welcome and check in visitors, work with vendors, coordinate day-to-day details, and jump in wherever your skills can help the team.

• Welcome visitors, families, vendors, and community partners to QLI and provide a positive first impression.
• Manage visitor check-in processes and help guests navigate the QLI campus.
• Answer and route incoming phone calls, respond to general questions, and connect callers with the appropriate team member.
• Provide exceptional customer service in person, over the phone, and through email communication.
• Communicate and coordinate with vendors, including deliveries, service visits, scheduling, and general inquiries.
• Provide day-to-day administrative and organizational support to QLI team members and departments.
• Coordinate schedules, meetings, appointments, room reservations, and other logistics as needed.
• Prepare correspondence, documents, reports, presentations, and other materials.
• Assist with mail, deliveries, office supplies, and other front office needs.
• Maintain organized files, records, and administrative systems.
• Assist with special projects, events, and organizational initiatives.
• Anticipate needs, problem-solve, and jump in to support Team QLI wherever needed.

• A people person who enjoys welcoming and helping others.
• Exceptional customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to confidently and professionally answer phones and interact with a wide variety of people.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities and interruptions while maintaining a positive attitude.
• Comfortable working in a fast-paced, highly collaborative environment.
• Strong problem-solving skills and willingness to take initiative.
• Professional, dependable, approachable, and welcoming.
• Ability to maintain confidentiality and use good judgment.
• A team-first mindset and willingness to help outside of traditional job responsibilities.
• Genuine desire to contribute to QLI’s Mission and the people we serve.
• As a CNA or dining assistant, work universally when needed to propel our mission forward.

• Experience with Microsoft Office and general office technology.
• Customer service, administrative, receptionist, office, or…