Automotive Express Service Advisor - Hyundai

Position Title: Automotive Service Advisor
- Express Lane

Company: Woodhouse Auto Family

Service Center

Location:

Woodhouse Place Hyundai - 8410 S 145th St, Omaha, NE

Position Type: Full-Time

Schedule: Monday
- Friday, 7:00 AM - 4:30 PM

Compensation: $15.00-$16.00 hourly + 5% commission on individual total gross on labor, parts and sublet

Competitive pay based on experience and skills.

• Health Insurance:
  Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program

• New Employee Referral Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week:
  Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts:
  Includes vehicles, parts, services.
• Woodhouse Family Insurance:
  Employee discounts for Home and Auto Insurance.
• Growth Potential:
  Opportunities to be promoted within our company.
• Tuition Assistance Program:
  Automotive Technology or Collision Repair.
• Woodhouse University:
  Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training:
  Includes travel and accommodations.

We are seeking a customer-focused and organized Express Auto Service Advisor to join our automotive service team. In this role, you will be the primary point of contact for customers seeking quick, routine vehicle maintenance. You’ll ensure an exceptional service experience by accurately identifying customer needs, recommending appropriate services, and maintaining clear communication throughout the service process.

• At least 18 years old
• Valid Driver's License with acceptable driving record
• Post offer screenings:
  • Background check
  • Drug screening

• Greets customers in a timely, friendly manner, completes full-circle walk‑around vehicle inspection and obtains vehicle information.
• Writes up customer’s vehicle problems accurately and clearly on repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications and technicians’ findings.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time” – and checks with dispatcher, if necessary.
• Obtains customer’s signature on repair orders and provides customers with a copy.
• Establishes customer’s method of payment and obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
• Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area and customer waiting area clean.

As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a…