Inside Sales Manager
Listed on 2026-02-06
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Business
Customer Success Mgr./ CSM, Business Management, Business Development, Client Relationship Manager
At Conductix-Wampfler, we are committed to engineering mobile electrification solutions for industries. In developing world-class products, we've also created a world-class inside sales team of passionate, intelligent, and hardworking individuals dedicated to solving our customers' challenges with the right solutions. We're missing one crucial element – a leader who can guide our team to success while keeping sight of the bigger picture.
Could that manager be you?
Are you a proactive leader with a passion for customer service, sales operations, and team development? We are seeking a dynamic and experienced Inside Sales Manager to lead and optimize our Inside Sales team. In this role, you will drive customer satisfaction, improve sales processes, and support team development, ensuring seamless operations and exceptional service.
Key Responsibilities:
Requirements:
If you are a hands-on leader with a passion for customer service and team development, we encourage you to apply!
Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.
The Inside Sales Manager (ISM) leads and optimizes SMO USA’s Inside Sales operations, driving customer satisfaction, process efficiency, and team development. This includes driving customer satisfaction, optimizing quoting practices and tools, overseeing Automated Call Distribution (ACD) systems, and ensuring adherence to related procedures and work instructions. The ISM achieves these objectives in collaboration with the Customer Care Manager. Additionally, they lead their team and support the broader SMO organization in delivering world-class customer service to SMO USA’s customers, prospects, outside sales force, and intercompany accounts.
LOCATIONS
This is an on-site position based in Omaha, NE, requiring full-time, in-office attendance (Monday–Friday)
ESSENTIAL DUTIES and RESPONSIBILITIES include the following (and any other duties that may be assigned):
- Utilize data analytics to monitor team efficiency, optimize sales processes, and enhance service levels through system improvements.
- Collaborate with the Customer Care Manager to refine the Automated Call Distribution (ACD) system, including staffing, queue assignments, and performance monitoring.
- Enhance the physical work environment to support high-quality service and team productivity.
- Recruit, hire, and retain top talent in partnership with HR.
- Conduct regular performance reviews and provide feedback.
- Make recommendations on promotions, salary adjustments, and personnel decisions.
- Collaborate with the Director of Sales on strategic planning, succession, and organizational development.
- Provide training and coaching in customer interactions, CRM utilization, quoting solutions, and issue resolution.
- Collaborate with the Learning Management Coordinator to provide product, system, and soft skills training.
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