P&C Business Analyst II

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid‑Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc.

The P&C Business Analyst II is responsible for executing tasks associated with the success of the Farm Family organization related to strategic objectives and underwriting support. This 100% in‑office position requires candidates to work on‑site at a designated company office during standard business hours.

• Manages incoming requests, researches issues/production problems as they arise to identify root cause, and assists with complex corrections as needed.
• Evaluates defects and issues for potential workarounds acceptable to business stakeholders until the defect can be addressed.
• Elicits, identifies, and documents written business requirements and user acceptance testing criteria for department service requests and projects; collaborates with other business area BAs to do the same for product or large strategic initiatives.
• Validates requirements to confirm they match stakeholder intent, assesses that they demonstrate value, and communicates advantages/disadvantages of alternate solutions when applicable.
• Manages stakeholder expectations (no surprises) from beginning to end of an effort by creating and delivering on an effective communication plan.
• Works with stakeholders to assess impact, analyzes cost/benefit and risk of change, and assists in prioritizing changes, service requests and projects in line with the department and organization’s goals and roadmap.
• Reviews current processes and systems to determine how solutions or processes are performing; recommends improvements to support change management, best practice or maximize efficiencies as applicable.
• Serves as a liaison between Underwriting and other business areas (such as CTS, product, actuarial, agencies, training, compliance, claims, billing, call center, client experience, etc.) and collaborates effectively.
• Effectively communicates priorities, updates and changes as needed to the underwriting department and leadership, and assists with communicating changes & updates on production problems as applicable to the field.
• Communicates how proposed solutions will achieve business objectives.
• Assists less experienced analysts as needed.

• Completes other tasks as assigned.

• Bachelor's degree.
• Three or more years of experience.
• Supervisory/management experience not applicable.
• Strong understanding of the P&C underwriting processes, systems, and products.
• Excellent written and verbal communication skills, able to collaborate with all levels and business areas in the organization.
• Strong conflict‑resolution skills.
• Technical aptitude, proficient with Microsoft Office applications (Word, Excel and PowerPoint).
• Highly organized, self‑driven, results‑oriented, visionary thinker with a clear focus on quality.
• Adaptable and comfortable with ongoing variety in daily responsibilities.
• Openness to ongoing education and development.

• Industry related designation and/or Business Analysis certification preferred.
• Experience with SharePoint is beneficial.

Applicants must be legally authorized to work in the United States. At this time we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210‑321‑8400.

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