Senior Salvage Recovery Specialist

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. Alternatively, this role can be filled in Albany, Chicago, Los Angeles, New York City, or Omaha. The position reports to a manager based in Houston. In this role, the Senior Shared Services Specialist will primarily be responsible for optimizing salvage results and will also assist in other key Shared Services functions.

This is a 100% in‑office position. Candidates must be able to work on‑site at a designated company office during standard business hours.

• Working under limited technical direction and within broad limits and authority, partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results.
• Solving difficult problems that require an understanding of a broader set of issues.
• Serve as the primary point of contact with Argo’s salvage vendors; manage vendor performance, track results and optimize salvage recoveries.
• Track, monitor and facilitate salvage recovery through diaries and salvage reports.
• Provide monthly updates on salvage results.
• Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles.
• Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors.
• Communicate with lien holders to secure titles, bill of sales and power of attorney forms.
• Monitor appraiser performance and develop and monitor metrics to ensure optimal performance.
• Provide support for SIU counter fraud initiatives.

• Advanced knowledge of the salvage function and an exceptional customer service focus, typically obtained through:
• • Minimum of five years’ experience managing the salvage function (including title work) and salvage vendor (such as Copart) management.
  • Bachelor’s degree from an accredited university required. Four additional years of relevant work experience can substitute for a degree.
  • Experience working with municipalities is strongly preferred.
• Good business acumen and understanding of how an insurance company works and makes money.
• Excellent communication skills and the ability to build lasting relationships.
• Ability to exercise discretion and independent judgment with respect to matters of significance.
• Strong negotiation skills and a proactive, pragmatic approach to negotiation.
• Desire to work in a fast‑paced environment.
• Excellent evaluation and strategic skills.
• Strong customer focus.
• Effective time‑management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside clients’ businesses including CEO.
• Demonstrates inner strength, courage, and integrity.
• Exhibits natural and intellectual curiosity and does not rely on conventional thinking.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Proficient in MS Office Suite and other business‑related software.
• Polished and professional written and verbal communication skills.
• Fluent reading and writing in English.
• Desire for continued professional development through continuing education and self‑development opportunities.

• Richmond: $101,184 – $120,462
• Albany and Chicago: $111,384 – $132,498
• Los Angeles and New York City: $121,482 – $144,636

We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship, denial of family and medical care leave, disability, HIV and AIDS, medical condition, race, religious creed, sex, sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate.

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