Business Development Manager

Job Description
NOTE:
This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply. To drive growth via the Employee Value Banking (EVB) proposition for consumer clients by identifying their financial/transactional needs and recommending suitable solutions.

Qualifications
Minimum Qualification:

• First Degree in Business Commerce

Experience Required

• 5 – 7 years experience in Personal and Private Banking
• Experience in the design and development of client value propositions. Experience with in CHNW/Business Clients distribution environment. Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques.

Key Outputs

• Ensures a consistent understanding of EVB across the bank (including segments, client solutions and corporate functions);
  Represents EVB at relevant internal and external forums with the necessary decision mandate.
• Acts as single point of contact for EVB across all segments;
  Manages stakeholder engagements to ensure delivery within SLA;
  Ensures EVB processes are in support of a consistent and excellent client experience.
• Drives positive client experience through implementing client feedback surveys;
  Creates models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with).
• Drives continuous improvement based on client value, service model, process improvements and sensing capability.
• Together with Marketing develop appropriate take to market strategies and initiatives (e.g., campaign management), client-based campaigns, adoption of key projects and initiatives.

Additional Information

Behavioural Competencies

• Convincing People
• Developing Expertise
• Developing Strategies
• Exploring Possibilities
• Interacting with People

Technical Competencies

• Financial Acumen
• Interpreting Financial Statements
• Product Knowledge (Consumer Banking)
• Written Communication
• Business Acumen (P&C)