Account Manager

Cityscape Healthcare | Nebraska’s Exclusive Independent Wound Care Partner About Us

Cityscape Healthcare is a medical group redefining care. As a trusted participating provider of Methodist Health Partners and Nebraska’s only independent wound care center, we offer a full spectrum of healthcare services— from advanced wound care to chronic condition management and transitional care. Our team combines hands‑on clinical expertise and high‑quality care directly to the patient—where they live and heal best.

Account Managers are responsible for non‑clinical outreach, relationship development, referral growth, and strategic account management on behalf of the Company. This is a hybrid role that blends internal coordination and external business development efforts to drive referral volume, strengthen partnerships, and support sustainable growth. Account Managers collaborate closely with internal teams and other account managers to ensure consistent support and coverage across all referral relationships.

• Own and manage a defined portfolio of referral accounts, serving as the strategic relationship lead for assigned partners.
• Develop and execute individualized account plans focused on retention, growth, and long‑term partnership development.
• Build and maintain strong relationships with referring providers, facilities, case managers, discharge planners, and key decision‑makers; clearly articulate Cityscape’s wound care services and value proposition.
• Serve as the primary liaison between assigned accounts and internal teams, ensuring proactive communication, issue resolution, and service alignment.
• Monitor referral patterns, volume trends, and account performance metrics to identify risks, opportunities, and areas for expansion.
• Support referral workflows and patient onboarding processes by proactively tracking referrals, resolving barriers, and ensuring timely coordination of care.
• Utilize CRM systems and internal tracking tools to document account activity, growth strategy, pipeline status, and follow‑up plans; accurate and timely documentation is required.
• Meet established performance expectations, including consistent external engagement and achievement of defined account growth targets.
• Identify opportunities to deepen partnerships within assigned accounts, including education sessions, service line expansion, and cross‑collaboration initiatives.
• Ensure all activities comply with federal and state laws, including healthcare fraud and abuse laws such as the federal Anti‑Kickback Statute and similar state regulations.
• Refrain from participating in clinical decision‑making or influencing the medical judgment of any provider.
• Perform other duties as assigned.

• 5–10 years of experience in a client‑facing role within healthcare.
• Prior wound care experience strongly preferred.
• 5+ years of proven sales experience with measurable results.
• 5+ years of customer service experience with a focus on relationship building.
• Strong ability to work independently while also thriving in a collaborative team environment.
• Excellent communication and presentation skills, both written and verbal.
• Skilled in building long‑term client relationships and managing multiple accounts simultaneously.
• Strong problem‑solving abilities with a proactive, solutions‑oriented mindset.
• Proficiency in CRM systems, Microsoft Office Suite, and other business tools.
• Demonstrated ability to adapt quickly in a fast‑paced, changing environment.
• Health insurance.
• Paid time off.
• Vision insurance.

Cityscape Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.