Senior Process Improvement Specialist, Cross Mile Continuous Improvement; XMCI

Senior Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

Job :  |  Services LLC

The Global Standards & Customer Excellence (GSCE) organization is seeking a Senior Process Improvement Specialist to drive network‑wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team.

This role serves as the execution engine of our network’s continuous improvement pipeline—leading and facilitating Kaizen events that deliver measurable, sustained results across North America Operations. The Senior Process Improvement Specialist plans, facilitates, and drives cross‑functional Kaizen events to successful completion, guiding diverse teams of stakeholders through structured problem‑solving to implement solutions that improve safety, quality, people, and cost outcomes.

This position operates across multiple miles and business units within Amazon Stores, providing broad exposure to senior leadership up to the VP level and a unique viewpoint into how Amazon’s end‑to‑end logistics network operates. The role is high‑visibility, high‑influence, and requires exceptional stakeholder management. You will lead Kaizen events where the participants do not report to you—site General Managers, Operations Managers, Area Managers, process engineers, frontline associates, and support function leaders all sit in the room, and you will align them around the problem, guide them through root cause analysis and solution development, navigate competing priorities and perspectives, and drive the team to actionable outcomes within the event timeframe.

Beyond facilitation, you will own the end‑to‑end event lifecycle—from pre‑event planning through post‑event follow‑up and sustainment handoff. You will partner upstream with the XMCI scoping team to review charters, validate readiness, and ensure the right team composition. You will lead the event itself—structuring the agenda, applying Lean tools, guiding the diverse team, and ensuring outcomes are realistic and sustainable. You will also own the post‑event close‑out, documenting results, developing sustainment plans, and handing off validated outcomes to the XMCI analytics team for financial validation and entitlement tracking.

Regular reporting on event execution, results, and sustainment status will be provided to XMCI leadership and network stakeholders.

Throughout all of this, you will serve as a brand ambassador for XMCI and a champion of Amazon’s culture of Lean Excellence—modeling world‑class facilitation, building local CI capability through every event you lead, and empowering site leadership to own and sustain the improvements long after the event is complete.

The right candidate is an experienced Kaizen facilitator who thrives in front of a room, builds trust quickly across all levels of an organization, and is energized by guiding diverse teams to breakthrough results in compressed time frames. This role requires travel up to 50% of the time.

• Partner with the XMCI scoping team to review kaizen‑ready charters, validate event readiness, and ensure the problem statement, scope, baseline metrics, and business case are sound before committing to execution.
• Lead pre‑event stakeholder engagement—aligning site leadership, process owners, and functional partners on event objectives, expectations, roles, and commitments well in advance of the event.
• Develop detailed event plans including agenda design, Lean tool selection, data requirements, logistics, and pre‑work assignments tailored to the specific problem and site context.
• Assemble and confirm the right cross‑functional team composition for each event—ensuring the right mix of decision‑makers, subject‑matter experts, process owners, and frontline associates are in the room.
• Build trust and credibility with site leadership ahead of each event—demonstrating respect for local expertise and clarity on what the event will and will not accomplish.
• Manage stakeholder expectations across multiple levels—ensuring alignment on objectives, timeline, and anticipated outcomes.

• Lead and…