Operations Risk Support Specialist

Operations Risk Support Specialist – Newport Beach, CA or Omaha, NE

Hybrid role with one day per week office requirement.

• Participate in compliance and legal risk review case discussions and share insights with peers.
• Research and respond to cases from Operations or Office of General Counsel for Life and Annuities lines.
• Apply department standards to present findings and support resolution decisions.
• Meet deadlines, adhere to SLAs, and maintain thoroughness and accuracy.
• Communicate resolution decisions and required details to production teams.
• Support the Resolutions Committee by preparing case information for presentation.
• Identify documentation or process gaps and raise them through proper channels.
• Analyze risk-related trends, report findings to leadership, and recommend improvements.
• Complete training for Life and/or Annuities product lines for cross‑line support.

• Minimum 2+ years of experience in an annuity call center with an operational focus.
• Familiarity with annuity products and features (Pacific Life specific knowledge not required).
• Ability to clearly explain annuity product concepts.
• Experience identifying matters requiring compliance or legal review such as fraud, identity theft, or suspicious activity.
• Strong research, analytical, and interpretive skills with policies, procedures, and regulatory guidance.

• Clear, concise, and confident communication.
• Critical thinking to assess information and ask insightful questions.
• Growth mindset and drive to strengthen operational controls.

• Health, dental, vision, and wellbeing reimbursement account.
• Paid time off, holiday schedules, and financial planning time off.
• Paid parental leave and adoption assistance program.
• Competitive 401(k) savings plan with company match and additional contribution.

Base Pay Range: $31.89 - $38.97 (determine during interview).

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.