Operations Manager

Operations Manager Summary

We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center, Michigan in late April. We will be hiring many new positions for this team and will start interviews in mid‑March.

The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” The Operations Manager oversees a variety of operational tasks assigned by store management and may also complete the duties of the Freight Coordinator and Visual Merchandiser as needed.

This description outlines the general nature and level of work performed by employees assigned to this role. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work a flexible schedule, which may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based upon store and business needs.
• Complete the Operations Manager daily disciplines.
• Manage promotions by educating teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests efficiently and courteously.
• Monitor reservation application, including guest follow‑up, team education, and product reservation.
• Lead onboarding and selection activities, including monitoring hiring dashboards, setting up interviews, and completing onboarding with all new teammates.
• Complete inventory reviews, including year‑end inventory.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Be knowledgeable of all exchange and return procedures for guests and exhibit the ability to turn them into a showmanship opportunity.
• Understand and execute all policies regarding payments, exchanges, and loss‑prevention practices.
• Receive freight boxes and store transfers through the register.
• Report discrepancies to the Inventory Manager.
• Maintain all shipment‑related paperwork.
• Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
• Make shipping labels for all packages being sent out and sort packages by required transit time (expedited shipping or regular ground shipping).
• Send in recalls and return‑to‑vendor (RTV) on a weekly basis.
• Complete special orders and make the necessary phone calls to guests.
• Keep supplies in stock and organized (boxes, transfer bags, printer paper, hangers, sensors, etc.).
• Organize fixtures and shelving.
• Engage in activities that support a neat, clean, and organized work area.
• Handle all maintenance issues in the store – plumbing, electrical, etc.
• Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Provide feedback to Store Manager regarding merchandise handling concerns.
• Understand and apply Buckle’s Code of Ethics and all of Buckle’s policies, procedures, and handbooks.
• Additional duties as assigned.

• Compare and verify merchandise invoices to items received to ensure shipments are correct.
• Upon request, ship any alterations, layaways, or special orders to guests.
• Check accuracy of freight packing slips and transfer slips.
• Double‑check that all transfers have been processed through the register and that items match what you are shipping out.
• When shipping items to guests and other stores, fold items and place them in an appropriately sized box for proper presentation when unpacked.

• Create and develop a visual merchandising strategy on a weekly basis.
• Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
• Use Performance Tracker to track results and strategize on product rotation.
• Stay up‑to‑date on all current visual standards and videos.
• Utilize the SPG, Planner, and Zone…