Sr Risk and Compliance Manager

Job Description

Powering the world's payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You'll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Summary: The Senior Risk and Compliance Manager is responsible for owning, leading, and designing the operational elements of the organization's Risk Program and Framework. The role also provides risk and compliance advisory services related to operational risk, ensuring that effective programs and processes are in place to manage business and operational risks

Job Responsibilities:

• Lead and execute the operational components of the enterprise Risk Framework.
• Ensure adherence to risk processes, including Training and communications, Policy creation and procedure documentation, Process improvement and governance, Reporting and escalation of risk information,
• Own and oversee the risk issue management lifecycle, including Remediation planning and Risk acceptance decisions
• Provide advisory support to validate whether remediation actions are appropriate and sufficient.
• Design and lead processes to analyze operational loss events, including Root cause analysis and Impact assessment on the organization and clients
• Escalate high-impact loss events to leadership and drive stakeholder awareness
• Lead the process for business process risk assessments.
• Oversee risk-based testing performed by operational teams.
• Develop subject matter expertise across enterprise risk programs.
• Partner with business stakeholders to Identify trends and emerging risks, Recommend adjustments to risk programs
• Serve as a liaison between business units and risk/compliance program leaders.
• Support preparation of materials for Board and executive-level communications.
• Build strong partnerships across business functions and act as a trusted risk advisor.
• Translate risk and compliance requirements across business and technology teams.
• Promote a risk-aware culture across the organization.
• Act as an enterprise risk subject matter expert and peer leader.

Knowledge, Skills and Experience Required:

• Bachelor's degree or equivalent experience
• 10+ years of experience in Enterprise Governance, Risk, and Compliance (GRC) programs
• Strong expertise in applying advanced risk and compliance concepts to achieve business outcomes
• Strong knowledge of artificial intelligence use with applications such as Claude or Microsoft CoPilot Studio and Power Apps

Preferred

• Advanced degree (MBA, JD, or similar)
• Experience developing risk policies and standards
• Familiarity with GRC tools (e.g., Archer or similar)
• Experience in banking, payments, or fintech environments

Core Competencies

• Ability to design and continuously improve processes
• Strong communication skills across all organizational levels
• Ability to influence and challenge stakeholders effectively
• Skilled in prioritization, decision-making, and conflict resolution
• Experience presenting to senior leadership and boards
• Capacity to operate effectively in ambiguous environments and drive clarity

Work Environment

• Hybrid office-based role
• Majority of time spent working on a computer
• Minimal travel requirement (less than 10%)

Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.