Business Process Analyst - Omaha, NE

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Business Process Analyst serves as the subject matter expert and process steward for electronic payment processes within the Electronic Payments workstream. This role focuses on process optimization, process performance analysis, controls, customer experience objectives and operational excellence while collaborating with team analysts and cross-functional partners to ensure seamless electronic payment processing and continuous improvement.

• End-to-End Process Performance:
  • Conduct comprehensive analysis of electronic payment processes to identify inefficiencies, bottlenecks, and improvement opportunities using data-driven methodologies
  • Process Health Monitoring:
    Establish and maintain continuous process monitoring capabilities including real-time dashboards, performance alerts, and proactive issue identification to ensure optimal process performance and early problem detection
  • Process Performance Measurement:
    Define, track, and report on key performance indicators, process ROI, and business value metrics to demonstrate process effectiveness and identify improvement opportunities

• Process Strategy & Roadmap Development:
  Partner with the Process Owner to develop and maintain process roadmaps aligned with business objectives, including multi-year process evolution plans, technology integration strategies, and capability development initiatives
• Process Portfolio Management:
  Manage the complete portfolio of electronic payment processes, identifying and prioritizing process improvement opportunities based on business value, customer impact, and strategic importance. Develop business cases and recommendations for process investments in partnership with the Process Owner
• Process Benchmarking & Innovation:
  Conduct regular benchmarking against industry standards and best practices, identifying and evaluating emerging technologies and innovations for competitive advantage

• Process Repository Management:
  Maintain comprehensive repository of updated standard operating procedures, workflow charts, and process documentation with version control and accessibility standards within the enterprise process management platform
• Process Analysis & Improvement:
  Examine end-to-end business processes to identify inefficiencies, redundancies, automation opportunities, and areas for enhancement using data-driven methodologies
• Process Design & Implementation:
  Create optimized workflows, design new or improved processes, and oversee successful integration of new technologies to streamline operations and enhance performance

• Governance Framework Management:
  Maintain comprehensive governance framework including process ownership, performance standards, decision rights, escalation paths, review cycles, and standardized documentation protocols in alignment with enterprise BPM standards
• Process Standards Enforcement:
  Ensure consistent adherence to established process standards across all teams and departments, including regular compliance assessments and corrective action implementation
• Process Exception Management:
  Establish and manage process exception handling procedures, including deviation approval authority, exception tracking, and trend analysis for continuous improvement opportunities

• Process Analytics:
  Analyze comprehensive data related to process performance, identify trends, measure process success, and provide actionable insights for strategic decision-making
• Executive Reporting:
  Provide regular process health reporting to senior leadership, including performance metrics, risk indicators, improvement initiatives, and strategic recommendations
• Performance Monitoring:
  Develop and maintain KPIs, performance dashboards, and reporting mechanisms to ensure continuous visibility into process effectiveness

• Stakeholder Management:
  Work…