Procurement Manager

Job Summary

The Procurement Manager is responsible for building, leading, and continuously improving North End Teleservices' procurement function. This position will establish the policies, processes, systems, controls, and vendor-management practices necessary to create a centralized and disciplined approach to organizational purchasing.

The Procurement Manager will serve as NET's primary procurement leader and strategic partner to Finance, Operations, IT, Human Resources, Facilities, and other business functions. The role will oversee the full procurement lifecycle, from identifying business needs and sourcing vendors through negotiation, purchase authorization, supplier performance, renewal, and vendor offboarding.

This position requires someone who can operate effectively in both build mode and execution mode. Initially, the Procurement Manager will be hands‑on while developing the infrastructure necessary for the function to scale. As the department matures, the role will assume responsibility for developing procurement staff and transitioning routine purchasing activities to the appropriate team members

• Design and implement NET's centralized procurement function, including operating procedures, workflows, approval structures, documentation standards, and internal controls.
• Develop and maintain a comprehensive Procurement Policy establishing purchasing authority, competitive bidding expectations, approval thresholds, emergency purchasing procedures, documentation requirements, and exceptions.
• Establish clear roles and responsibilities between Procurement, Finance, Accounts Payable, Human Resources, IT, Operations, and departmental budget owners.
• Create standardized processes for purchase requests, purchase orders, competitive quotes, vendor selection, contract routing, approvals, renewals, and vendor offboarding.
• Develop a procurement roadmap identifying immediate priorities, process gaps, technology needs, staffing requirements, and long-term departmental goals.
• Establish appropriate segregation of duties between requesting, approving, purchasing, receiving, and payment functions.

• Lead sourcing activities for goods and services across NET.
• Partner with department leaders to understand business requirements, anticipated purchases, contractual obligations, and future procurement needs.
• Develop competitive sourcing strategies using RFPs, RFQs, bids, quotes, and direct negotiations as appropriate.
• Evaluate vendors based on cost, quality, service, capability, security, compliance, contractual requirements, and organizational risk.
• Negotiate pricing, service levels, payment terms, renewal provisions, warranties, and other commercial terms.
• Identify opportunities to consolidate purchasing, leverage organizational buying power, and reduce unnecessary or duplicative expenditures.
• Establish preferred-vendor and strategic-supplier programs where appropriate.

• Develop a standardized vendor onboarding and approval process.
• Establish vendor due-diligence requirements in partnership with Finance, Human Resources, IT/Security, and other stakeholders.
• Maintain a centralized vendor inventory containing appropriate documentation, ownership, contracts, renewal dates, performance information, and risk classifications.
• Establish vendor performance standards and scorecards for critical and strategic suppliers.
• Conduct periodic vendor performance reviews and lead corrective-action discussions when service, quality, cost, security, or contractual expectations are not being met.
• Identify vendor concentration, dependency, performance, and continuity risks and elevate concerns to leadership.

• Establish a centralized process for procurement-related contracts and agreements.
• Coordinate with NET leadership, Human Resources, Finance, IT, and legal counsel as appropriate to ensure contracts receive necessary review before execution.
• Maintain visibility into contract expiration dates, automatic renewals, notice periods, pricing escalators, and other significant commercial terms.
• Implement a proactive renewal process so NET can evaluate vendor performance, continued business need, pricing, and alternative providers before renewal deadlines.
• Ensure purchasing commitments are made only by individuals with appropriate organizational authority.

• Partner closely with Finance and…