Outreach Specialist

Job Title:

Outreach coordinator

Office

Location:

Omaha, NE Position Classification:
Non-Exempt Wage: $19 to $21.00 EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve. Your Impact Do you enjoy networking and establishing relationships? In this role, you will have the opportunity to develop and implement strategic outreach methods while assisting local businesses with talent acquisition.

You will serve as a liaison for establishing and cultivating relationships with, but not limited to, participants, employers, and community agencies. Primary Objectives of Position:
Responsible for the coordination and oversight of activities and services related to the Work Experience Program component. Evaluates compliance with policies and procedures and adherence to contract requirements. This position also works jointly with the Career Navigators and the Business Services Team to ensure the coordination of services related to Work Experience (WEX) participants and Employers for this activity. This position is also responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals.

This position also provides administrative support to project leadership in a variety of areas including Human Resource assistance, training documentation, procurement documentation, accounts payable functions, purchase order request, routing correspondence and reports.

Essential Job Functions:

Coordinate a quality work experience program for participants.

Manage and conduct analysis of work experience activities to ensure implementation of policies and procedures.

Accurately review, enter and complete WEX Timesheets into the DWFS Timesheet Management system.

Communicate effectively with DWFS Corporate staff to follow the Corporate WEX review process, resolve paycheck and timesheet issues as needed.

Coordinate timesheet pick up regionally

Coordinate paycheck distribution regionally

Procure Worksite Agreements from employers and obtain appropriate signatures for approval from DWFS staff

Ensure coordination of regional scheduling for New Hire Orientations for WEX participants

Ensure coordination of regional recruitment of participants when needed

Track outcomes and manage contractual goals related to the Work Experience Program.

Obtain and review performance evaluations provided by employers and take appropriate actions when needed

Assure data entry is accurate and completed Assure case notes are entered per the prescribed local policy

Review timesheets and data for trends; provide programmatic guidance for identified areas of non-compliance/ low performance.

Review operational procedures and processes; provide programmatic assistance to Improve performance as well as quality, make recommendations to enhance current procedures to ensure compliance and performance goals are Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.

Acquire and maintain knowledge of market research tools and trends within the industry and/or sector to appropriately guide and direct career…