Reconstruction Operations Manager

Reconstruction Operations Manager (ROM)

You will work directly with the Chief Operating Officer to develop people, strengthen operations, expand our subcontractor network, and create scalable systems that support long‑term growth. If you're passionate about leadership, operational excellence, and building high‑performing teams, we want to hear from you.

• Lead, coach, and develop a team of Reconstruction Project Managers
• Oversee reconstruction projects from mitigation handoff through final completion
• Review project schedules, production timelines, and Work‑in‑Progress (WIP)
• Improve operational consistency, workflows, and Standard Operating Procedures (SOPs)
• Ensure outstanding customer communication and service throughout every project
• Review estimates for accuracy, profitability, and completeness
• Monitor job costing, gross profit, forecasting, and financial performance
• Recruit, develop, and manage a high‑performing network of subcontractor partners
• Strengthen collaboration between Reconstruction, Mitigation, Contents, Sales, Estimating, and Accounting
• Drive continuous improvement through technology, operational efficiencies, and scalable systems

• Minimum of 7 years of experience in construction, reconstruction, restoration, or construction management
• Proven leadership experience managing and developing teams
• Strong understanding of residential and commercial reconstruction
• Experience managing subcontractor‑driven construction projects
• Excellent organizational, communication, and problem‑solving skills
• Strong financial acumen, including job costing, budgeting, forecasting, and profitability management
• Ability to prioritize multiple complex projects simultaneously
• Valid driver's license with an acceptable driving record

• General Contractor License (or willingness to obtain)
• Xactimate experience
• Docu Sketch experience (or willingness to learn)
• SERVPRO or insurance restoration experience
• Large commercial loss experience
• IICRC Certifications

• Integrity
• Accountability
• Humility
• Professionalism
• Emotional Intelligence
• Strategic Thinking
• Operational Excellence
• Strong Communication
• A Passion for Coaching and Developing Others

• Incentive/ Commission Bonus Opportunities
• On site gym/fitness room
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Starts on Day 1
  • $1500 Referral Bonuses
  • 6 Paid Holidays
  • PTO – up to 11 days to earn starting out, starting on Servpro second tier. Accrued by hours worked
• Starts on 1st of the Month After 60 Days
  • 50% of Health Insurance paid for Employee (Blue Cross/Blue Shield)
  • Vision, Dental, and Heritage Family/Global life plans you can join
• Starts After 6 Months
  • 401k company matching up to 4%
  • Profit Sharing
  • Advancement Opportunities
• Starts After 1 Year
  • $1000 Anniversary Bonus every year

• Ability to lift, carry, push, or pull up to 25 pounds regularly and up to 50 pounds occasionally.
• Ability to frequently sit, stand, walk, bend, kneel, crouch, and climb stairs while visiting job sites.
• Ability to occasionally climb ladders and navigate active construction or restoration sites.
• Ability to work both indoors and outdoors in varying weather conditions and temperatures.
• Ability to communicate effectively in person, by telephone, and through written and electronic communication.

All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process.