Construction Warranty Specialist

Construction Warranty Specialist

The Construction Warranty Specialist plays a vital role in ensuring all covered home warranty claims are completed professionally with high quality on a timely basis. This position oversees post-construction warranty services from inquiry to completion. The Warranty Specialist works closely with Habitat for Humanity Omaha's Family Services team, homeowners, subcontractors, and other internal staff to help prepare new owners for home ownership and resolve warranty issues after purchase.

Warranty issues are to be efficiently and professionally resolved to ensure high standards of workmanship and customer satisfaction. The Construction Warranty Specialist reports directly to the Senior Construction Project Manager.

• Lead the warranty process from initial homeowner inquiry through final resolution and homeowner sign-off.
• Partner with Family Services to review, evaluate, and process warranty requests in a timely manner.
• Review service requests and determine warranty eligibility based on Habitat Omaha's warranty coverage guidelines.
• Document warranty requests and repair activities within Buildertrend and communicate updates to all parties involved.
• Coordinate and oversee subcontractors and service providers to ensure repairs are completed safely, efficiently, and with high quality.
• Perform minor repairs as needed related to warranty concerns.
• Review subcontractor proposals for scope, cost-effectiveness, and quality.
• Track warranty trends and recurring issues and communicate findings to construction leadership.
• Respond promptly and professionally to homeowner questions and concerns.

• Educate homeowners on home maintenance, repair responsibilities, and warranty coverage.
• Partner closely with Family Services and the Education Manager to support homeowner success.
• Conduct homeowner walkthroughs, 60-90 day reviews, and one-year warranty reviews.
• Follow up on identified concerns and ensure all action items are completed.

• Ensure all warranty work meets Habitat Omaha standards, applicable building codes, and industry best practices.
• Maintain organized work areas and professional project documentation.
• Represent Habitat Omaha positively when interacting with homeowners, vendors, contractors, and community partners.
• Recommend improvements to construction methods, processes, materials, and systems that enhance quality and reduce future warranty issues.
• Help identify opportunities to improve efficiency and reduce costs while maintaining high standards.

• Follow all Habitat Omaha safety policies and OSHA standards.
• Operate vehicles, tools, and equipment safely and responsibly.
• Assist with incident response, documentation, and corrective actions when needed.
• Maintain compliance with established warranty procedures and construction standards.

Meaningful homeowner relationships: You'll help families feel supported and confident in their homes after move-in.

Problem-solving with purpose: Each day brings opportunities to identify solutions, resolve concerns, and improve homeowner experiences.

Collaboration across teams: You'll work closely with Construction, Family Services, subcontractors, and homeowners to ensure successful outcomes.

Visible impact: Your work directly contributes to homeowner satisfaction, construction quality, and Habitat Omaha's reputation in the community.

• Warranty concerns are addressed promptly, professionally, and with high-quality workmanship.
• Homeowners feel informed, supported, and satisfied throughout the warranty process.
• Warranty documentation and records are complete, accurate, and maintained in Buildertrend.
• Repair work is completed safely, efficiently, and within established timelines.
• Recurring warranty issues are identified and communicated to improve future construction quality.
• Habitat Omaha maintains positive relationships with homeowners, contractors, and community partners.

Experience & Education:

• 3–5 years of experience in residential construction, home repair, warranty service, or a related field.
• Associate degree in Construction Management, Building Science, or a related field preferred.
• Relevant experience may be considered in place of formal education.
• Certifications in construction supervision, home inspection, or project management are a plus.

Skills & Strengths:

• Construction Knowledge: Strong understanding of residential construction methods, materials, systems, and repair practices.
• Customer Service: Ability to build trust, manage expectations, and resolve concerns with professionalism and empathy.
• Communication: Strong verbal and written communication skills with diverse audiences.
• Problem-Solving: Ability to assess issues, identify solutions, and manage repairs effectively.
• Organization: Skilled at maintaining detailed records, tracking projects, and managing multiple priorities.
• Quality Focus: Commitment to…