Customer Service Specialist

Benefits

Competitive salary

Opportunity for advancement

Paid time off

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Paid Time Off

On site training and local support

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices:
Personal Insurance Review, rate revision notification, and claims process

Processes changes to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Demonstrated customer service experience

Ability to identify opportunities for new business

Team mentality with a passion for peer learning and recognition

Effective communication skills

Experienced with software applications (Salesforce, Microsoft Office Suites, Internet Explorer)

Solid analytical and presentation skills

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.