Supervisor, Customer Service Annuities

Overview

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Customer Service Supervisor to join our Annuities Customer Service team in Omaha, NE or Newport Beach, CA.

Role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

• Active coaching of your team to meet benchmarks for quality and productivity
• Meet with staff regularly to focus on skill development and performance
• Create a pipeline of talented staff ready for future roles
• Collaborate with peers on responding to escalated service requests
• Participate in interviewing new hires, identifying talent, and onboarding new staff
• Collaborate on workflow to ensure great service is delivered in a timely manner

The role sits on a team of 10-12 people within the Consumer Markets Division Life Service Solutions and works closely with a team of supervisors and managers in a fast-paced environment.

• SIE and Series 6 license required
• Proven coaching and leadership experience
• Effective communication skills
• Strong attention to detail, critical thinking, resourcefulness and accountability

• Knowledge of Pacific Life Insurance products
• Call center experience
• Team management experience

Base Pay Range:
The base pay range noted represents the company s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Salary: $89,010.00 - $

Benefits start Day 1. Your wellbeing is important, and we offer flexible benefits you can tailor to meet your needs. This includes options for medical, dental, vision, wellbeing, and other coverage.

• Prioritization of health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account for you or eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave and Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.