Customer Service Representative; CSR – Invoicing & Accounts Receivable

About The Role

Quality Irrigation is seeking a highly organized and customer‑oriented Customer Service Representative (CSR) to join our Omaha team. In this role, you will provide customer support by phone, email, and chat while also supporting daily office operations. This position includes responsibility for handling more complex customer inquiries, managing service requests, and supporting customer satisfaction. Experience with Service Titan and irrigation knowledge are a plus.

This is an in‑office role.

• Location: Omaha, Nebraska (On‑site)
• Employment Type: Full‑Time, Non‑Exempt
• Salary: $20 per hour

• Provide customer support through phone, email, and chat channels
• Resolve customer issues in a firm but courteous manner
• Manage multiple service requests in a fast‑paced environment
• Utilize Service Titan for customer management and service coordination
• Build strong customer relationships and maintain a professional, helpful tone
• Assist with general administrative support tasks as needed
• Create and send customer invoices accurately and on time
• Review completed work orders to ensure invoicing accuracy
• Collect and process customer payments
• Support accounts receivable by following up on past‑due balances as needed
• Maintain accurate notes, payment records, and customer documentation

• At least 2 years of customer service experience (home services preferred)
• Strong verbal and written communication skills
• Proficiency in phone handling, email correspondence, and basic computer systems
• Highly organized and able to multitask and prioritize in a busy environment
• Ability to manage challenging customer conversations professionally
• Strong attention to detail, especially with invoicing and payment accuracy
• Customer‑focused attitude and strong follow‑through

• Service Titan experience
• Irrigation knowledge
• Experience with invoicing, billing, or accounts receivable support
• Experience in conflict resolution and long‑term customer relationship building

• Full‑time, on‑site in Omaha, Nebraska

Candidates must be authorized to work in the United States and able to provide valid documentation. We are an Equal Opportunity Employer and welcome applicants from all backgrounds.

• Competitive pay
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off (PTO) and sick days
• Growth and advancement opportunities
• Supportive team environment