Customer Service Representative

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

The SP+ Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
• Assists in the management of the day‑to‑day activities of the assigned location
• Monitors parkers in pay‑in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct
• Willing to assist customers that have forgotten where they parked their vehicle
• Performs other necessary functions as assigned
• Conducts garage and facility audits as required by management
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
• Makes change (if required) for customers before transactions
• Quotes rates for parking services
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
• Resolves customer complaints independently or with the aid of a supervisor
• Answers telephone in a prompt and courteous manner (if required)
• Maintains cleanliness of facility and picks up trash in the surrounding area
• Presents themselves professionally (neat appearance and in uniform) at all times while at work
• Arrives to work on time for scheduled shifts
• Completes any other duties that may be assigned by the supervisor

High School Diploma or an equivalent combination of experience and education

Experience with automated parking access control hardware and software or a high aptitude for technology

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required

The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change

Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization

Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

Adapts to changes in the work environment;
Able to deal with change, delays, or unexpected events

Exhibits sound and accurate judgment

Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service…