Client Service Associate II

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

At Gallagher, we’re united by a commitment to helping businesses thrive and communities grow. As a Client Service Associate II, you’ll play a key role in delivering high-quality service to our clients and supporting our team’s success. This role is perfect for someone who enjoys working in a collaborative environment and is ready to make an impact.

• Assist with the branch’s workflow and provide routine support to both internal and external clients.
• Create important documents like certificates and reports, ensuring accuracy and timeliness.
• Help meet client needs and achieve key business goals by supporting the production team and client service functions
• Contribute to client satisfaction, retention, and the overall success of our branch.

Required
:

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.

Preferred
:

• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships.

Behaviors
:

• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• A detail-oriented mindset to ensure accuracy in documents and processes.
• Strong organizational skills to manage multiple tasks and meet deadlines.
• Clear communication skills to collaborate with team members and clients.
• A commitment to learning and growing in a service-focused role.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and…