Guest Service Agent - Hilton Omaha
Job in
Omaha, Douglas County, Nebraska, 68102, USA
Listed on 2026-02-25
Listing for:
Hilton Hotels
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Greet guests and complete the registration process, including inputting and retrieving information from the computer;
Assist guests with check-out, including handling payments and ensuring accurate billing;
Demonstrate knowledge of hotel information to answer questions and upsell hotel services;
Respond to guest inquiries and requests and resolve issues in a timely, friendly manner;
Field guest complaints and negotiate solutions to ensure guest satisfaction
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